Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
883
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
24
95%of customers recommend this product.
(
765 out of
806)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
4
So far loving it.
on March 25, 2026
Posted by: Ssmith
[This review was collected as part of a promotion.] Loving the all on one features. A little deeper than an normal washer or dryer so may not be perfect for small spaces. Easy to use and has an AI option for doingnyour laundry. Now to see how long this machine last. Clothes are coming out clean and dry. Cycle times are about right for a combo machine. Along with waiting on the durability will also have to wait on its energy usage.
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST EVER!
on April 11, 2026
Posted by: Starr
from California
[This review was collected as part of a promotion.] This washer/dryer extra large load capacity machine is amazing! I can wash big loads, comforters and towels with no problems. There are so many different load settings available to pick from that focus on specific needs, like whites, delicate, towels, etc.
I have had this washer for over 4 years now and it is still functioning the same as when I first bought it! When using the SmartThings app, I can control the load from another room, so the clothes can go from being washed, to dried, without me having to stop what I'm doing to transfer them into a dryer. It saves space - only one machine! And it washes everything REALLY well. I don't ever have to re-wash anything! It does a great job at getting stains out and just cleaning whatever I wash really well in general. I LOVE this Samsung washer/dryer! Definitely RECOMMEND!
I have had this washer for over 4 years now and it is still functioning the same as when I first bought it! When using the SmartThings app, I can control the load from another room, so the clothes can go from being washed, to dried, without me having to stop what I'm doing to transfer them into a dryer. It saves space - only one machine! And it washes everything REALLY well. I don't ever have to re-wash anything! It does a great job at getting stains out and just cleaning whatever I wash really well in general. I LOVE this Samsung washer/dryer! Definitely RECOMMEND!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Machine
on April 15, 2026
Posted by: Sharon
from Columbus, Ohio
I am so happy with this combo machine. I can put in my wash set it and go. The AI feature notifies me when it is entering the dry cycle and when it is finished. The auto dispense feature saves time and less mess than filling each cycle. My clothes come out fully dried. The cycle times are the same as my old front loaders. There are many cycle options. If I have air dry items in the load I can set it to stop for 10 minutes after the wash. It notifies me so I can go take out the air dry items. The lint holder is easy and mess free to empty It has a report of how much water is used each month. I do wish that it came with an instruction manual. I had to look up on the website for videos of how to use some of the features. I only wish my space had room for two of these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!!
on April 30, 2026
Posted by: Theprivacyguy
from Dallas,TX
[This review was collected as part of a promotion.] The Samsung Bespoke AI Vented Laundry Combo is a game-changer for anyone looking to reclaim space without sacrificing the speed and performance of a traditional setup. Unlike many all-in-one units that use ventless heat pump technology, this model utilizes a traditional vent, making it the fastest and most familiar-feeling combo on the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I’ve had better
on June 18, 2026
Posted by: Alikat
from Belleville, IL
[This review was collected as part of a promotion.] It’s very heavy and hard to move, it disconnects from WiFi constantly, its depth is more than traditional machines so it doesn’t fit in a standard laundry cupboard, and it’s so low to the ground I have to squat to use the controls, fill soap, or change laundry.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Jeffrey, Samsung, June 19, 2026
Hi Alikat,
Getting hands-on with your washer/dryer combo unit really highlights how important comfort, fit, and connectivity are in your laundry routine, and we understand your experience with these aspects.
For combo units, the design can feel different from traditional machines, especially with size, height, and overall setup. Making sure the unit is on a stable surface and within good Wi‑Fi range can help improve day‑to‑day use.
We’d really like to take a closer look at your setup and see what options may help improve your overall experience. Please feel free to reach out using the contact methods below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152659400 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Getting hands-on with your washer/dryer combo unit really highlights how important comfort, fit, and connectivity are in your laundry routine, and we understand your experience with these aspects.
For combo units, the design can feel different from traditional machines, especially with size, height, and overall setup. Making sure the unit is on a stable surface and within good Wi‑Fi range can help improve day‑to‑day use.
We’d really like to take a closer look at your setup and see what options may help improve your overall experience. Please feel free to reach out using the contact methods below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152659400 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Great features & technology but stills needs work.
on July 3, 2025
Posted by: Steve
[This review was collected as part of a promotion.] Overall, the system works well. Would be five stars based on convenience, space saving and advanced features. However, some drying times have taken longer than usual and have had damp clothes after drying on more than one occasion. Clothes also seem to be more wrinkly than with previous system.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on July 4, 2025
Posted by: Angie
from South Carolina
[This review was collected as part of a promotion.] I LOVE my new washer/dryer combo
It is so convenient not to have to switch laundry around.
It is so convenient not to have to switch laundry around.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Donkey Kong of Washers and Drawers
on July 6, 2025
Posted by: Cadillac
from Sacramento, CA
[This review was collected as part of a promotion.] Works great! Alot of options. Maybe too many honestly! I think sometimes keeping it basic is the best, even tho we all know it's newer technology but don't try and complicate everyone, this is how you attractive even the older folks! And I'm 45! Should be a few overrides buttons trying to wash and you see your vent is clean and it says it's not and you know it is is a joke... Just a few random problems that's irritating.. also washing a load of clothes and maybe toss towels in with it, yes the clothes will be dry but maybe the sweaters and towels might not be dry but honestly that's typical from a sense dryer it read most of the clothes not a couple... Honestly I love leaving for work or my day knowing all my clothes will be done and maybe changing the load to wrinkle free or steam or that the load is done drying and I can come home and dry! Sometimes I forget I even did the clothes!!! I love it!! We call it Donkey Kong!!! That MF is heavy wherever they put it that's where it's going to stay!!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US