Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
883
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
24
95%of customers recommend this product.
(
765 out of
806)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
4
Samsung all in one washer dryer
on September 20, 2025
Posted by: Lassner Laundry
from Lodi, CA
[This review was collected as part of a promotion.] This is our second unit in 1 1/2 months
The first one stopped drying
I’m not too happy with this unit but they replaced it so if it happens again I will never buy another one
The first one stopped drying
I’m not too happy with this unit but they replaced it so if it happens again I will never buy another one
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
It's a Love/Hate relationship-pethair 🚫
on September 24, 2025
Posted by: Gone_Loony
from Maysville, North Carolina
[This review was collected as part of a promotion.] I recently purchased the Samsung vented washer/dryer combo and overall, I’m impressed with its performance and convenience. The machine washes and dries clothes in one seamless cycle impressively well, which saves space and time. It’s easy to use, has a modern, intuitive interface, and the variety of wash/dry settings makes it versatile for everything from bulky bedding to quick refresh cycles.
One feature I love is how quiet and efficient it is compared to my old setup. It handles everyday laundry loads very well, but rocks out with stains. Don't get me started with the steam sanitize cycle, because im in love especiallywith me having so many pets (more than just the dogs, its basicly a small zoo lol), and the vented drying system (outside of first time learning the machine, and the machine learning our wash patterns) leaves clothes dry without the dampness I’ve experienced with other combo units.
My only real drawback: maintenance for pet owners, which is becoming more of a hassel, and I feel may cause issues down the road. I have four dogs, and I wish I had known that this unit doesn’t handle pet hair well. About once every four or five cycles, I have to stop and thoroughly clean the drum ring & the ring drain filter, washing machine clean out filter, and the lint trap air-passage area since the hair has started to accumulate on both sides of the trap (mostly the right where it exits out to the vent- top right back of machine) . Hair builds up quickly and clogs these parts if your not on top of it, which can affect airflow and drying efficiency. If you don’t have pets, this may not be a concern — but for homes with heavy shedding, it’s something to plan around your laundry chores for.
Bottom line:
If you want a quiet, space-saving all-in-one washer/dryer with solid performance and don’t have a lot of pet hair to deal with, this Samsung combo is a great choice. Pet owners should just be prepared for frequent filter and lint maintenance.
If you want a quiet, space-saving all-in-one washer/dryer with solid performance and don’t have a lot of pet hair to deal with, this Samsung combo is a great choice. Pet owners should just be prepared for frequent filter and lint maintenance.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Leaves You With Wrinkles Clothes
on October 3, 2025
Posted by: Samm
from Michigan
If you wash a lot of cotton this product will leave it wrinkled every time. Even with the wrinkle guard setting to keep the dryer running after it's done. Large load, small load, doesn't matter. Wrinkled. To top it all off it doesn't even have a "Steam Refresh" dryer only cycle like some Samsung dryers do so you can't even use that to get wrinkles out.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy SEA Care, October 6, 2025
Samm, we understand that dealing with a dryer that leaves the clothes wrinkled can be disappointing. Let us help. \n\nPlease refer to your user manual for instructions on how to care for wrinkled clothes. Turn to page 92, kindly choose, "Items still wrinkled after Wrinkle Prevent (Wrinkle Away, Wrinkle Release.)"\n\nUser Manual\nhttps://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf\n\nShould you need more assistance, please feel free to get back to us via the following options:\n\n1. Facebook Messenger: http://m.me/Samsungsupport\n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us\n\nWhen you message us, please provide us with this reference number (1150938808) to help our team pull up your information.\n\nHave a great day.\n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
4
Happy Customer
on October 29, 2025
Posted by: Zain
from New York
[This review was collected as part of a promotion.] Good product did a full load on normal setting finished in 3 hours. The towels were a little damp ran the dryer again and it was dried. The only issue im not sure is a issue when it spins its very loud. Im hoping thats normal and not some defect. Overall great product removed my 2 washer dryer in to one saves space. The AI technology is really smart increase the time if it feels it needs more time.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Shaking
on December 15, 2025
Posted by: Hanatlanta
from Atlanta, GA
[This review was collected as part of a promotion.] Just install, no explanation about machine. And leave. That's all.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Care, December 18, 2025
Greetings!
We hear how that experience felt, and it did not meet the level of care you expected from Samsung. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your Bespoke AI All-in-One Combo.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151618185 to help our team pull up your information.
Leo
We hear how that experience felt, and it did not meet the level of care you expected from Samsung. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your Bespoke AI All-in-One Combo.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151618185 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Large capacity
on December 16, 2025
Posted by: Rscmkj
from Manhattan ks
[This review was collected as part of a promotion.] I love how big the capacity is and that it is an all in one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mindblown
on February 3, 2026
Posted by: Chito
from Phoenix, AZ
[This review was collected as part of a promotion.] Never seen anything like this. If you have Samsung phone with Smarthings you can control the washer cycle, capacity of water temp, it also shows you capacity of levels of the detergent and softener. It even tells you how much water and electricity used. It also tells you after certain cycles to self clean the drum.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Combo
on February 16, 2026
Posted by: Jaybird
from Texas
[This review was collected as part of a promotion.] This combo is very efficient for people without much free time. It basically is smart enough to wash and dry your clothes and you are only responsible for putting in and taking them out. It also sends messages to your phone if there's a problem or when the cycle as concluded. The unit is large enough to reduce the number of loads as compared to a stand alone washer. The unit dispenses the detergent and softener in the right amount and that results in savings as well as fresh, clean smelling laundry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US