Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,083 Reviews)
Rating breakdown 1,083 reviews
5 Stars
886
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
25
95%of customers recommend this product.
(
767 out of
809)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
2
Size is useless since you can’t utilize it
on February 14, 2026
Posted by: Matt
from Texas
It’s great with clothing and smaller items. The machine can’t handle two or more blankets, shakes itself to death or will set an error and stop.
The auto detergent dispenser is nice but not nice enough for me to overlook the machine not be able to complete a cycle at 70% capacity….
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Matt,
We understand how frustrating it is when the machine stops mid-cycle or shakes excessively during larger loads. We’re here and willing to help.
For concerns related to strong vibrations or loud shaking, please review:
“Excessive vibrations or makes noise.” (page 91)
If the unit stops during operation, please review:
“Stops.” (page 92)
For any displayed error codes, please review:
“Information codes.” (pages 96–97)
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you need further assistance, please get in touch with us so our team can review your situation and provide support.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105524), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it is when the machine stops mid-cycle or shakes excessively during larger loads. We’re here and willing to help.
For concerns related to strong vibrations or loud shaking, please review:
“Excessive vibrations or makes noise.” (page 91)
If the unit stops during operation, please review:
“Stops.” (page 92)
For any displayed error codes, please review:
“Information codes.” (pages 96–97)
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you need further assistance, please get in touch with us so our team can review your situation and provide support.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105524), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
5
User Friendly
on March 7, 2026
Posted by: Michaelvalorie
from Edmond, Oklahoma
[This review was collected as part of a promotion.] Great! User friendly step by step process.. via App or manual
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Decent
on April 12, 2026
Posted by: Sams Sung
[This review was collected as part of a promotion.] It's storage friendly but hard to clean or at least get back together and doesn't always clean the clothes greatly
Response from Samsung USBy Jeffrey, Samsung, April 16, 2026
Hi Sams Sung,
It’s great to hear you’re loving the storage! Let’s go over the cleaning steps so you can get the most out of your laundry combo.
This unit is designed to gently and effectively care for your clothes. Keeping up with simple routines, like regular care cycles and balanced loading, can help enhance wash results and ensure the appliance continues delivering fresh, reliable performance with every load.
Please see the guide below for cleaning the washer/dryer combo. You can follow the section that best matches what you’re experiencing and use the embedded links for step‑by‑step guidance throughout the process:
https://www.samsung.com/us/support/answer/ANS10003206/
The link below outlines the recommended cycles and settings for your laundry:
https://www.samsung.com/us/support/troubleshoot/TSG10007402/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152377372 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
It’s great to hear you’re loving the storage! Let’s go over the cleaning steps so you can get the most out of your laundry combo.
This unit is designed to gently and effectively care for your clothes. Keeping up with simple routines, like regular care cycles and balanced loading, can help enhance wash results and ensure the appliance continues delivering fresh, reliable performance with every load.
Please see the guide below for cleaning the washer/dryer combo. You can follow the section that best matches what you’re experiencing and use the embedded links for step‑by‑step guidance throughout the process:
https://www.samsung.com/us/support/answer/ANS10003206/
The link below outlines the recommended cycles and settings for your laundry:
https://www.samsung.com/us/support/troubleshoot/TSG10007402/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152377372 ready when you contact us so we can assist you quickly.
We appreciate hearing from you, and Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Large capacity and esthetics
on June 20, 2026
Posted by: Johnnie
I owned the product but can't send pictures because I lost all of my belongings during a catastrophic hurricane and I also almost lost my life but I'm a survivor I hope to have another set one day but can't afford to rebuild my grandson and I lost alot but he is strong,gifted young man as is my whole family we never give up so even though I almost drowned because I didn't evacuate it was never any doubt if I could make it,anyway the set I had was ruined as was all my memories but all my kids have helped me to heal Austin Taylor Emmett and Aria,Braxton also watch him on Facebook Braxton Batchelor of Burnsville nc as is his brother but excluding Daniel,Audrey,Anastasia, Madaline and Baymon many siblings friends plus wonderful community so in conclusion when I owned them I loved them they were beautiful worked great in every way.
Written by a customer while visiting Samsung US
Customer Rating
5
A Mom’s Answered Prayer
on April 28, 2025
Posted by: MsKaraSweet
from Mount Holly
[This review was collected as part of a promotion.] As a mom of 3 and a nurse, laundry can be a hassle. I’m washing clothes almost everyday. And not all loads are the same. And then I got this beauty (The Samsung Bespoke Vented AI Laundry Come) and life is good! I love that it washes and dries all at once. So I can do a load and know when it’s finished I can start folding instead of loading it into another machine. And the App is equally amazing. I can control and get notifications about the loads while physically not being near the Washer-Dryer. And it works for all manner of loads, from kids clothes to comforters, it handles it all quickly and quietly. I think every mom needs this. I am in love.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Tech-First Time-Saver
on May 7, 2025
Posted by: lessthanzero26801
from Cleveland
[This review was collected as part of a promotion.] I'll admit I was a bit of a skeptic of all-in-one laundry units. I know some of the early models that came out over a decade ago just seemed like they never washed or dried all that well. I did my homework and read up on the WD90F53AVBUSAA, and one thing that stood out was the fact that it was actually vented. A lot of the ones I looked into before used a heat pump to dry, and it didn't seem very effective. This unit dries as well as a stand alone dryer, and it is extremely quiet to boot. No more buzzing motor sound from my previous dryer. This thing sounds like a normal room fan. The tech side of things is also amazing. I can play videos and music right on the display, which actually resembles a small Samsung tablet. One thing I really love is the detergent/softened reservoir. I can throw my clothes in, set a timer, and my laundry will start and completely finish without me having to think about it. If you have a Samsung TV, it will also give you a pop-up notification that your clothes are done. You can control every function from the Smart Things app as well, which is extremely convenient when you're in a hurry. The onboard AI learns your laundry patterns over time and starts recommending cycles based on your usage history. What else can I say, other than I am no longer skeptical, and actually quite a Samsung all-in-one enthusiast now. Worth every penny!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Game changing
on May 7, 2025
Posted by: yvliang148
from San Francisco
[This review was collected as part of a promotion.] This all in one Washer dryer combo with AI technology is a game changer for my family. We normally wash 3 loads of laundry per week but have to spend all day just doing laundry. With this new combo I can put in my laundry and set it to wash at midnight and I wake up with clean laundry ready and I can put in my second load and run errands and it’s clean. All detergent and softener are set in the machine so I don’t need to reload every time. I definitely love this machine. It saves time and money with putting just the right amount of detergent every load. It saves on water too. I will definitely recommend to everyone friend and family.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
As good as advertised
on May 8, 2025
Posted by: Anonymous
from Parma Heights
[This review was collected as part of a promotion.] We were able to put this through the test. From heavy, dirty to lightly spoiled and it performed beautifully. The clothes smelled good, look great and we're dry entirely. Our most difficult part was finding the right connections to put the machine in between the water and the former drain. After that it was easy street. I have connected the machine to my phone (SmartThings) and know everything that is going on. Great product!
I would recommend this to a friend!
Written by a customer while visiting The Insiders