Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
883
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
24
95%of customers recommend this product.
(
765 out of
806)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
1
Worst Washing Machine EVER
on March 6, 2026
Posted by: Collage
This is the worst investment we have ever made. It is so loud it literally sounds like a helicopter taking off! It also takes on average five attempts to start it!! It automatically goes in to HOLD mode when you are turning it on and is not easy to get out of this mode. Super annoying and not user friendly
Response from Samsung USBy Rachel, Samsung, March 9, 2026
"Hello Collage, we recognize the experience you shared and appreciate the chance to guide you.
If the display shows a lock icon or the panel feels unresponsive, Child Lock may be active; you can toggle it off using the two Child‑Lock labeled buttons on the panel.
See the quick steps here: https://www.samsung.com/us/support/troubleshoot/TSG10007308/.
For the “helicopter‑like” noise, balancing the load and confirming the unit is level can make a big difference. Here’s a short guide with the exact checks: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
Please keep this reference number for your records: 1152218852
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
If the display shows a lock icon or the panel feels unresponsive, Child Lock may be active; you can toggle it off using the two Child‑Lock labeled buttons on the panel.
See the quick steps here: https://www.samsung.com/us/support/troubleshoot/TSG10007308/.
For the “helicopter‑like” noise, balancing the load and confirming the unit is level can make a big difference. Here’s a short guide with the exact checks: https://www.samsung.com/us/support/troubleshooting/TSG01001985/.
Please keep this reference number for your records: 1152218852
If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messeges/compose?recipient%20id=18768513
Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Thank you for choosing Samsung as your partner for a better home.
Rachel
Samsung Care"
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer.
on August 23, 2025
Posted by: Theresa
from Okatie, SC
[This review was collected as part of a promotion.] Game changer. Makes laundry fun. Set it and forget it. Wash and dry. Just wash or just dry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not smart
on December 11, 2025
Posted by: Luci
from Orlando, FL
[This review was collected as part of a promotion.] I was told it’s smart but it isn’t . It’s an ok washer but not smart
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Investigate the 1 star reviews posted!!!
on February 4, 2026
Posted by: Ty_On_The_Fly
If you'll notice every bad review is the result of improper ventilation and not having the critical thinking skills to perform a hard restart when a error screen is persistent. Properly vent your units and they will dry. When encountering a software/firmware issue, unplug the maching, unplug the motherboard, wait 1-5ish mins, plug in and 95% of the time it will fix the error.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient
on February 21, 2026
Posted by: Lucky Blue
from New York, NY
[This review was collected as part of a promotion.] This product is sleek and efficient. Vented ensures that the drying cycles are complete. The console shows electricity and water consumption which is helpful when looking at the bills.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for a family of 3
on June 4, 2026
Posted by: Sivan616
from Davie FL
[This review was collected as part of a promotion.] Very convenient we can set a load and let it wash and dry and. It have to worry. It’s perfect for having a 2 year old! Capacity could be a bit bigger for a comforter. But other than that it’s great for a family of 3.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Breezy
on May 1, 2025
Posted by: ashjcass
from Salt Lake City, UT
[This review was collected as part of a promotion.] I have completed about 6 loads so far and I am liking it. The notifications on your phone are great. The clothes are feeling clean. It is easy to pause the cycle to remove the clothes you want to line dry. It is taking a lot of the the thinking and mental burden out of finishing laundry and we can all use less to worry about. Now to add some pretty design in my lame laundry room with the space.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not for everyone!
on May 19, 2025
Posted by: Nir1J8
from Florida
[This review was collected as part of a promotion.] Great 5* product for a certain users. I am giving it 3 stars cause the installation team didn't do a full installation.. They were not only under prepared for the dryer vent but, also took the plugs that are supposed to cover the holes that are left after the moving bolts are removed. Now I expect there would be more frequent maintenance as more dust goes into the system... One thing you will love is the Lint catcher and how easy it is to clean it.👌🏽
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, May 22, 2025
Greetings!
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US