Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Ivory
Average customer rating
4.7
(725 Reviews)
Rating breakdown 725 reviews
5 Stars
598
4 Stars
86
3 Stars
17
2 Stars
7
1 Star
17
95%of customers recommend this product.
(
550 out of
577)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Ivory
Customer Rating
1
Not smart
on December 11, 2025
Posted by: Luci
from Orlando, FL
[This review was collected as part of a promotion.] I was told it’s smart but it isn’t . It’s an ok washer but not smart
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn’t recommend
on January 15, 2026
Posted by: Waskee
from Michigan
[This review was collected as part of a promotion.] If your floor is not concrete then expect to have issues. This machine rocks a ton when the spin speed is high and it will then throw an error. I wouldn’t recommend to anyone. As far as having remote control the app is extremely hard to get setup.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, January 16, 2026
Hi there,
We aim to provide you with a hassle-free experience while using your washer-dryer combo set. Let us help you.
Please refer to page 27 of the combo set's manual under "Caution (2nd)" to remind you that the unit should not be placed on a platform or a poorly supported structure. Page 91 to address the excessive vibrations, and pages 96-97 for the errors:
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151854346 to help our team pull up your information when you message us.
Have a great day.
-John
We aim to provide you with a hassle-free experience while using your washer-dryer combo set. Let us help you.
Please refer to page 27 of the combo set's manual under "Caution (2nd)" to remind you that the unit should not be placed on a platform or a poorly supported structure. Page 91 to address the excessive vibrations, and pages 96-97 for the errors:
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1151854346 to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Investigate the 1 star reviews posted!!!
on February 4, 2026
Posted by: Ty_On_The_Fly
If you'll notice every bad review is the result of improper ventilation and not having the critical thinking skills to perform a hard restart when a error screen is persistent. Properly vent your units and they will dry. When encountering a software/firmware issue, unplug the maching, unplug the motherboard, wait 1-5ish mins, plug in and 95% of the time it will fix the error.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient
on February 21, 2026
Posted by: Lucky Blue
from New York, NY
[This review was collected as part of a promotion.] This product is sleek and efficient. Vented ensures that the drying cycles are complete. The console shows electricity and water consumption which is helpful when looking at the bills.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy Breezy
on May 1, 2025
Posted by: ashjcass
from Salt Lake City, UT
[This review was collected as part of a promotion.] I have completed about 6 loads so far and I am liking it. The notifications on your phone are great. The clothes are feeling clean. It is easy to pause the cycle to remove the clothes you want to line dry. It is taking a lot of the the thinking and mental burden out of finishing laundry and we can all use less to worry about. Now to add some pretty design in my lame laundry room with the space.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not for everyone!
on May 19, 2025
Posted by: Nir1J8
from Florida
[This review was collected as part of a promotion.] Great 5* product for a certain users. I am giving it 3 stars cause the installation team didn't do a full installation.. They were not only under prepared for the dryer vent but, also took the plugs that are supposed to cover the holes that are left after the moving bolts are removed. Now I expect there would be more frequent maintenance as more dust goes into the system... One thing you will love is the Lint catcher and how easy it is to clean it.👌🏽
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
The part specific users:
This machine is an all in one where you have to wait till one full cycle is done. Where traditional washer dryer dual set you can run parallel cycles which makes it overall faster. The compensation point is you can run it and forget it and it will do the full task for you. So if you are going to go away after letting the washer run, with this machine you will never have fault smelling clothes. If you are a family or a person that gets your laundry done in one go waiting on site.. This will definitely frustrate you. Me I love it cause as long as I do laundry every week it's the best laundry machine I ever encountered...
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Care, May 22, 2025
Greetings!
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Thank you for sharing such a thoughtful and detailed review. It’s clear you’ve spent time understanding how the product fits into your routine, and your perspective highlights both the strengths and the nuances of using an all-in-one system.
We hear you on the installation experience not matching expectations—thank you for pointing that out. It's great to know the lint catcher design and the convenience of the wash-to-dry cycle have stood out for you. The way you’ve described the trade-offs for different types of users is incredibly helpful, and we appreciate your insight.
We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the part to cover the hole where the moving bolts were. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149267933 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 29, 2025
Posted by: Lady muff
from Gadsden, AL
[This review was collected as part of a promotion.] I like it, it's a great product saves us time and easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall great with one annoying "safety feature"
on July 31, 2025
Posted by: Shawnomous
[This review was collected as part of a promotion.] So far pretty good unit. I've only ran a couple cycles. One thing I dont care for is the safety feature that won't allow me to open the door while drying. If you try to open the door it will give you a warning that its hot and will keep it locked for several minutes while it cools down. I think I can handle opening the dryer on my own samsung. This is an inconvenience if you want to throw something in or grab something out in a hurry.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy SEA Care, August 1, 2025
Hi there,
Thank you for your feedback on your laundry combo. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Thank you for your feedback on your laundry combo. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US