Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,083 Reviews)
Rating breakdown 1,083 reviews
5 Stars
886
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
25
95%of customers recommend this product.
(
767 out of
809)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
2
BEFORE YOU BUY… honest review of why I miss my set
on March 1, 2026
Posted by: Not4me
from Virginia
I have had my machine for 2 months now and quickly realized how I miss my old set. This is supposed to save time, however nothing is fully dry unless I run the dryer separately. There are limited options provided when running both wash/dry setting.
If you are lucky enough to have a dedicated laundry room, then this point won’t apply. But if you have a laundry room that is shared with door leading into the garage, This may apply to you. We had to run out drainage hose and water lines to accommodate the awkward and large size of the machine. In order for our laundry door and the door leading to the garage from banging up against the machine and because you can’t switch the placement of the door to swing out a different way. Options may be VERY limited.
It is not a pet friendly machine as all my dark clothes appear to collect more dog hair then the vent itself.
The drum is so small that I’m actually having to do smaller loads which means this combo really isn’t “time saving”. I now have to take all of my washable rugs to the laundry mat.
There’s a setting that you have to drain the water, however they place the valve at the bottom of the machine. However the placement I feel it was an after thought rather than thinking things through and realizing that gravity is a thing.
The hose is at the bottom and can’t drain into a bowl/bucket because of a) the hose is too small and b) it can’t properly drain due to gravity (the hose would be in an S shape)
In total— if I could have a do over. I WOULDN’T buy this machine
If you are lucky enough to have a dedicated laundry room, then this point won’t apply. But if you have a laundry room that is shared with door leading into the garage, This may apply to you. We had to run out drainage hose and water lines to accommodate the awkward and large size of the machine. In order for our laundry door and the door leading to the garage from banging up against the machine and because you can’t switch the placement of the door to swing out a different way. Options may be VERY limited.
It is not a pet friendly machine as all my dark clothes appear to collect more dog hair then the vent itself.
The drum is so small that I’m actually having to do smaller loads which means this combo really isn’t “time saving”. I now have to take all of my washable rugs to the laundry mat.
There’s a setting that you have to drain the water, however they place the valve at the bottom of the machine. However the placement I feel it was an after thought rather than thinking things through and realizing that gravity is a thing.
The hose is at the bottom and can’t drain into a bowl/bucket because of a) the hose is too small and b) it can’t properly drain due to gravity (the hose would be in an S shape)
In total— if I could have a do over. I WOULDN’T buy this machine
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Khristine, Samsung, March 2, 2026
We appreciate the information you provided about the drying results, space considerations, and drain hose placement, and we understand how these points matter in your setup.
The article below outlines key checks that can help improve drying results, including load size, lint filter care, heat exchanger cleaning, proper drainage, and cycle selection.
Samsung Bespoke AI Combo is not drying clothes. https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Samsung’s installation guide highlights allowing space for ventilation, routing the water lines properly, and positioning the drain hose at the correct height while keeping enough clearance for wiring and hose movement.
How to install your ventless Bespoke AI Laundry Combo.
https://www.samsung.com/us/support/answer/ANS10000975/
If the symptoms continue after trying the steps, please reach out through the support options below and include the reference number 1152190004 for quicker assistance.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung really appreciates your business, and we thank you for taking time to reach out to us!
The article below outlines key checks that can help improve drying results, including load size, lint filter care, heat exchanger cleaning, proper drainage, and cycle selection.
Samsung Bespoke AI Combo is not drying clothes. https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Samsung’s installation guide highlights allowing space for ventilation, routing the water lines properly, and positioning the drain hose at the correct height while keeping enough clearance for wiring and hose movement.
How to install your ventless Bespoke AI Laundry Combo.
https://www.samsung.com/us/support/answer/ANS10000975/
If the symptoms continue after trying the steps, please reach out through the support options below and include the reference number 1152190004 for quicker assistance.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung really appreciates your business, and we thank you for taking time to reach out to us!
Written by a customer while visiting Samsung US
Customer Rating
5
Very cool features like air fluff on the dryer
on July 1, 2025
Posted by: Christlieb
from Indiana
[This review was collected as part of a promotion.] Easy to use, very slick design. Extra deep basin for large loads of laundry
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent machine
on July 13, 2025
Posted by: Rcruz
from Stockton, CA
[This review was collected as part of a promotion.] Easy to operate, laundry is cleaner than ever before, and the dryer is very efficient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great freatures
on September 19, 2025
Posted by: KJimm
from Goergia
[This review was collected as part of a promotion.] Love the color scheme, size, and the product itself
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty
on November 14, 2025
Posted by: GMT1128
from Reno, NV
[This review was collected as part of a promotion.] I just received this machine today, so have not had a chance to test its abilities. But it’s beautiful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Don't have to switch from wash to dry
on May 12, 2025
Posted by: Sandy
My daughter has a problem with this. She says it does almost everything, but it doesn't fold the cloths. We love it
Written by a customer while visiting Samsung US
Customer Rating
5
Good product
on June 20, 2025
Posted by: Daniel
from San Diego
[This review was collected as part of a promotion.] I filled up the detergent chamber but the machine says it needs refill. May be on a learning curve, lot of features to learn.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet and amazing
on July 1, 2025
Posted by: Nani
from Sacramento, Ca
[This review was collected as part of a promotion.] Love this set my husband and I purchased. Both are great to wash and dry comforters and very quiet while it’s washing and the dryer as well. Love the feature on the cell phone, it tells you when it completely finished.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US