Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,083 Reviews)
Rating breakdown 1,083 reviews
5 Stars
886
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
25
95%of customers recommend this product.
(
767 out of
809)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
5
Wash&Dries well. Timing is better than expected!
on May 30, 2026
Posted by: Summer
[This review was collected as part of a promotion.] It is great to not have to switch over laundry anymore. It is much faster than I had I thought it would be to wash and dry. Very good product so far. 6 months of use so far. Drying works just as good as when I got it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best investment
on May 31, 2026
Posted by: Bbahena
from North carolina
[This review was collected as part of a promotion.] The vented option drys so welll!!!!!! We are stoked with this machine my maytag dryer had to dry my blanket more than 1hour and 30 mins to be fully fully dry. This machine literally washed and dryed my blankets in under two hours i went out got home and it was fully dry!!!! No damp spots no worries on leaving it wet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Works great but very wobbly
on May 31, 2026
Posted by: Lilmoore86
from Clarksville, TN
[This review was collected as part of a promotion.] I bought this product with the pedestal. From day one, even after having a professional come out and level it for me, it has been unstable. Thrashing around violently to the point I need to have someone come out and readjust again.
That is the worse of the system. My only other complaint would be cleaning it so much. I have huskies and dog fur is a daily thing. This product doesn’t work well with dog fur. You will be cleaning your system weekly.
On the plus side, I can throw in my laundry and forget about it. Once it is complete it buzzes my phone. It gives me time to throw in dryer sheets if I choose to or be lazy and let it soldier on.
A normal load finish relatively fast too. From wash to dry you can expect it to be done in 120 minutes. Oh and it is dry.
Next feature I love, never having to continuously put in detergent. The automated dispenser for detergent and softener is almost forgettable but your system will let you know when you need to fill it up.
The system tells you everything you need to know: when to clean it, what is wrong with and how to fix it, and much more. Truly a work of art to build upon.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Christian, Samsung, June 1, 2026
Hi Lilmoore86,
Having a washer that takes on tough stains, handles big loads, and adds helpful smart features makes a real difference day to day, and smooth, steady performance during each cycle is just as important.
Vibration can happen if the washer isn’t balanced, the load is uneven, or the floor needs adjustment. Making sure it’s on a level surface and distributing the load evenly can help keep it stable.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
Please keep this reference number for your records: 1152570467. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Having a washer that takes on tough stains, handles big loads, and adds helpful smart features makes a real difference day to day, and smooth, steady performance during each cycle is just as important.
Vibration can happen if the washer isn’t balanced, the load is uneven, or the floor needs adjustment. Making sure it’s on a level surface and distributing the load evenly can help keep it stable.
You can explore the full guide here:
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
Please keep this reference number for your records: 1152570467. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Product
on May 31, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The best set of washer/dryer I have ever gotten the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All in one
on May 31, 2026
Posted by: Whatmiles
[This review was collected as part of a promotion.] So far so good. Last all in one was ventless & it lasted about a year.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on May 31, 2026
Posted by: QueQue
from Douglasville GA
[This review was collected as part of a promotion.] Love the combo. It have a lot of great features. And not so great features. Love that I can control from my phone. But hate you have to keep turning on everytime. Love the fast washing. But hate the spin cycle shakes the whole house. It's big enough to wash a king size bedding. Each feature is something to love or fight. But overall great product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Kid friendly
on May 31, 2026
Posted by: 4kidsdad
[This review was collected as part of a promotion.] I’m a single father of four children, aged seven, eight, nine, and eleven. As a result, I don’t have to worry about them forgetting to put their clothes in the dryer. Additionally, I don’t have to worry about them using too much detergent. I absolutely love this!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on May 31, 2026
Posted by: Juan hurtado
from Atlanta, ga
[This review was collected as part of a promotion.] The machine is very convenient as it does washing and drying all at once I wish it was better with dog hair, as some of it gets caught in the plastic rim Bank of AmericaCaptain
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US