Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(867 Reviews)
Rating breakdown 867 reviews
5 Stars
690
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
486 out of
508)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Great features
on May 10, 2026
Posted by: Anonymous
from Harvey Louisiana
[This review was collected as part of a promotion.] Great quiet magnificent combo washer dryer. The best washer and dryer I’ve ever had
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best all-in-one machine ever
on May 10, 2026
Posted by: Howie
from Connecticut
[This review was collected as part of a promotion.] This all in one machine is excellent it takes up only one space we have it on a pedestal so the washer is at a perfect height You do have to do the maintenance as scheduled but if you want to last a long time stick to the schedule You will not be disappointed with this machine It dries clothes Excellent Unlike other all in ones the reviews leave the closed damp this does not I can't say enough good things about it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 10, 2026
Posted by: Apostolos
[This review was collected as part of a promotion.] Beautiful, automation, capacity, easy interface and ergonomics … and efficiency!!! Thanks Samsung!
Written by a customer while visiting Samsung US
Customer Rating
4
Great for apartments or houses with limited space
on May 10, 2026
Posted by: 13Reasons
from Rochester NY
[This review was collected as part of a promotion.] Love this machine never have to worry about clothes getting stank because I didn’t switch it over to dryer is a life saver. Do take some time but is worth it I also save on laundry soap with it because I’m not over pouring anymore it put just enough and you can smell it. It’s easy to start the loads not hard my teens and 6 year old can use it . Love that it also connects to my phone so I can see when it’s ready and how much time is left on a load as well. The look is clean also not too much. I have a family of 12 going on 14 this machine saves me time and can wash a good bit of clothes at once. AI settings is good to it remember what you select and will put that setting again as an option so no having to click around and pick thru again. Can’t complain it’s good. Only one thing I don’t like and I would say after 3 months I notice some lent build up inside I can’t reach I empty after each load just hope it’s not a issue later on besides that it’s great I love my washer and it has been a great purchase for my apartment I have it hooked up next to my sink and it don’t take up too much space my landlord doesn’t even know I have a washer he thinks it’s a dryer .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ehhh
on May 10, 2026
Posted by: Shorty
from West Virginia
[This review was collected as part of a promotion.] Nice feature if you forget to place clothes in dryer. Terrible at removing hair from clothes. For large families , not ideal. Can’t handle large loads like the xl he washers. Full load takes 4 hours to wash and dry. The timer is not always correct on the dryer. Could say 15 minutes longer but in 5 minutes it shuts off and says it’s done.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Meneleo, Samsung, May 14, 2026
Hi Shorty,
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
5 stars!
on May 10, 2026
Posted by: Ryan
from North Carolina
[This review was collected as part of a promotion.] It is so simple and I love it. It allows me to get so much more done while waiting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features a little tough to clean but great
on May 10, 2026
Posted by: Stephf
[This review was collected as part of a promotion.] Great appliance efficient wish it was a it bigger tougher for comforters
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great washer/dryer combo
on May 10, 2026
Posted by: Cole
from Spartanburg SC
[This review was collected as part of a promotion.] Wonderful appliance per expected from Samsung. Efficient, quite and quick.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US