Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
102
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
3
93%of customers recommend this product.
(
64 out of
69)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
1
Warranty Not Upheld
on January 8, 2026
Posted by: Nurse4U
from Hampton TN
I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I’ve even contacted executive customer service and no one has contacted me and it’s clear they don’t care about their customers only the money they can make off of you.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 9, 2026
Hi there,
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Would never want to return it
on November 21, 2025
Posted by: All in one for life
I have had it for almost a year. Although maintenence is a headache. It works so well. I love it. I feel bad for those not having my luck
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement parts?
on January 19, 2026
Posted by: Mare
I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Less than 6 months motor out, clothes stuck
on April 15, 2026
Posted by: Unhappy in WV
from WV
This is by far the worst Samsung product, less than 6 months and the motor went out, the door would not open even after trouble shooting, clothes are stuck in the machine. The Samsung service tech could not get the door open. Buyer beware, do not buy
No, I would not recommend this to a friend.
Performance
1
Design
1
Response from Samsung USBy Glaiza, Samsung, April 20, 2026
Hi Unhappy in WV,
It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus.
We would like to reassess your concern and work with you to ensure nothing is overlooked.
You may reach us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152391280) ready will help us support you more quickly.
Samsung values your business.
Glaiza
Samsung Care
It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus.
We would like to reassess your concern and work with you to ensure nothing is overlooked.
You may reach us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152391280) ready will help us support you more quickly.
Samsung values your business.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Its real easy to use.grest size small but fits lot
on April 20, 2026
Posted by: Momonthego
[This review was collected as part of a promotion.] I love how clean my clothes get,and the dryer time is amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on December 16, 2025
Posted by: Mike
Loved it so much I purchased a second one for my other house. Amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this is just a really great washer-dryer
on May 15, 2026
Posted by: ScottM
from Washington DC
[This review was collected as part of a promotion.] Honestly, this washer-dryer combo is a total lifesaver if you just want to set it and forget it. Not having to swap wet clothes over to a dryer is amazing, and you can plug it right into a regular wall outlet without messing with an ugly vent. Sure, they slap the "AI" label on the fancy touchscreen and the wash cycles, but let's be real—it's just smart sensors doing standard sensor things. Marketing hype aside, though, it genuinely streamlines laundry day.
Pros
- Huge drum that actually fits a king-size comforter without struggling.
- The auto-detergent dispenser and the door that pops open at the end mean you can truly walk away.
- No dryer vent needed, so you can pretty much put this thing anywhere.
Cons
- The "AI" branding is totally overblown; it's not thinking, it's just weighing your clothes.
- Thick blankets or mixed loads can trick the sensors, making cycles drag on way longer than expected.
- You have to be super religious about cleaning out the multi-layered lint filter.
Pros
- Huge drum that actually fits a king-size comforter without struggling.
- The auto-detergent dispenser and the door that pops open at the end mean you can truly walk away.
- No dryer vent needed, so you can pretty much put this thing anywhere.
Cons
- The "AI" branding is totally overblown; it's not thinking, it's just weighing your clothes.
- Thick blankets or mixed loads can trick the sensors, making cycles drag on way longer than expected.
- You have to be super religious about cleaning out the multi-layered lint filter.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT BUY THIS: you will regret it
on October 31, 2025
Posted by: Betsy in Florida
This is one of the worst purchases I have ever made. I regret it wildly. Do not buy this. I have had ongoing issues with it since I purchased it a year ago. The cycle time takes 3.5 hours instead of the stated 2. It will literally use an entire bottle of softener at one time. Now, I am FIVE days out of warranty and the stupid thing is not drying my clothes..and they will not cover a thing. Buy another brand or product and avoid the regret.
Response from Samsung USBy SEA Care, October 31, 2025
Betsy in Florida, we understand your frustration with your washer and dryer combo. Allow us to help.
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US