Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(868 Reviews)
Rating breakdown 868 reviews
5 Stars
691
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
487 out of
509)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Good Machine
on May 16, 2026
Posted by: Debb
[This review was collected as part of a promotion.] Good machine gets things very clean love that I don’t have to always mess with laundry soap and fabric softener. Only complaint is length of time.
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent laundry combo to have in your home
on May 16, 2026
Posted by: Deezayed
from Paxton illinois
[This review was collected as part of a promotion.] This is a very nice product to have. I added this to my upstairs bathroom so I didn’t have to do 12 stairs into the basement every time I needed to do laundry. Definitely a plus to my home!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super simple but awesome!
on May 16, 2026
Posted by: HappyMommy
from Wisconsin
[This review was collected as part of a promotion.] The capacity of the drum is amazing, fits a large load.
The interface is so easy to use.
The efficiency is amazing, I save so much money.
The ergonomics and automation is well designed
The interface is so easy to use.
The efficiency is amazing, I save so much money.
The ergonomics and automation is well designed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very convenient
on May 16, 2026
Posted by: Alan Y
from New York
[This review was collected as part of a promotion.] Once you get an all in one, you can’t go back to separate machines. So stylish, convenient, and effortless with the app. Only issue is that it’s very heavy, so find a place that it will stay until you buy a new one.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Give it a try. You won’t regret it
on May 16, 2026
Posted by: Inno_12
from New york
[This review was collected as part of a promotion.] The best washing and drawer system installed. It has different type of features which allows deep wash and also quick clean for small washed. It cleans out most of the stains in just one wash. The best feature this that it gets connected to the phone really easily and you can just send all the settings for your wash from your phone. You will get a notification if your tv is also connected to SmartThings
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 16, 2026
Posted by: Lizy
from Fort worth tecac
[This review was collected as part of a promotion.] I love how I worked. Everything does everything I need and
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Performance, but Vent Cleaning Is a Major Is
on May 15, 2026
Posted by: Dotolee
[This review was collected as part of a promotion.] The Samsung AI Combo washer and dryer works great overall, but cleaning the dryer vent is almost impossible. If the vent isn’t cleaned regularly, the drying time increases dramatically. I’ve had loads take more than 5–6 hours to dry completely.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Nicole, Samsung, May 18, 2026
Hello Dotolee,
We can see why consistent and efficient drying performance is an important part of feeling confident in your laundry routine.
Extended drying times are often linked to airflow restrictions, and keeping airflow paths clear plays a key role in maintaining steady performance in a combo unit like this.
This guide covers steps for improving drying performance.
https://www.samsung.com/us/support/troubleshoot/TSG10006774/
If the behavior continues after reviewing these steps, connecting with Samsung Care can help our team take a closer look at what’s happening and guide you with next steps specific to your wash/dry combo.
Please keep this reference number for your records: 1152507329. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
We can see why consistent and efficient drying performance is an important part of feeling confident in your laundry routine.
Extended drying times are often linked to airflow restrictions, and keeping airflow paths clear plays a key role in maintaining steady performance in a combo unit like this.
This guide covers steps for improving drying performance.
https://www.samsung.com/us/support/troubleshoot/TSG10006774/
If the behavior continues after reviewing these steps, connecting with Samsung Care can help our team take a closer look at what’s happening and guide you with next steps specific to your wash/dry combo.
Please keep this reference number for your records: 1152507329. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Your trust in Samsung means a great deal to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Combo
on May 15, 2026
Posted by: Lulu93
[This review was collected as part of a promotion.] Love the fact that you are able to wash from start to finish
Written by a customer while visiting Samsung US