Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
446
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
304 out of
318)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Would never want to return it
on November 21, 2025
Posted by: All in one for life
I have had it for almost a year. Although maintenence is a headache. It works so well. I love it. I feel bad for those not having my luck
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT BUY THIS: you will regret it
on October 31, 2025
Posted by: Betsy in Florida
This is one of the worst purchases I have ever made. I regret it wildly. Do not buy this. I have had ongoing issues with it since I purchased it a year ago. The cycle time takes 3.5 hours instead of the stated 2. It will literally use an entire bottle of softener at one time. Now, I am FIVE days out of warranty and the stupid thing is not drying my clothes..and they will not cover a thing. Buy another brand or product and avoid the regret.
Response from Samsung USBy SEA Care, October 31, 2025
Betsy in Florida, we understand your frustration with your washer and dryer combo. Allow us to help.
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US