Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(550 Reviews)
Rating breakdown 550 reviews
5 Stars
442
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
302 out of
316)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
All around great machine!!
on March 19, 2026
Posted by: ChinosMaybeNaavy
from Fayetteville, NC
All around- a phenomenal washer & dryer! I’ve had this for a few months now- let me tell y’all about the Pros & Cons-
Pros:
Huge Capacity!!
Quick Washes and Drying Cycles!
Super Quiet & Gentle
Remembers your customizations & stores them for future uses
Easy to use UI & Super efficient with the built in apps!
Easy to install!
Huge Capacity!!
Quick Washes and Drying Cycles!
Super Quiet & Gentle
Remembers your customizations & stores them for future uses
Easy to use UI & Super efficient with the built in apps!
Easy to install!
Cons:
No Pre-Wash option- I feel as though that’s the only missing option.. there’s a rinse & spin option, but kinda would like to have the ability to use a pre-wash option for towels!
No Pre-Wash option- I feel as though that’s the only missing option.. there’s a rinse & spin option, but kinda would like to have the ability to use a pre-wash option for towels!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement parts?
on January 19, 2026
Posted by: Mare
I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Warranty Not Upheld
on January 8, 2026
Posted by: Nurse4U
from Hampton TN
I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I’ve even contacted executive customer service and no one has contacted me and it’s clear they don’t care about their customers only the money they can make off of you.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 9, 2026
Hi there,
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on December 16, 2025
Posted by: Mike
Loved it so much I purchased a second one for my other house. Amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Would never want to return it
on November 21, 2025
Posted by: All in one for life
I have had it for almost a year. Although maintenence is a headache. It works so well. I love it. I feel bad for those not having my luck
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Do NOT BUY THIS: you will regret it
on October 31, 2025
Posted by: Betsy in Florida
This is one of the worst purchases I have ever made. I regret it wildly. Do not buy this. I have had ongoing issues with it since I purchased it a year ago. The cycle time takes 3.5 hours instead of the stated 2. It will literally use an entire bottle of softener at one time. Now, I am FIVE days out of warranty and the stupid thing is not drying my clothes..and they will not cover a thing. Buy another brand or product and avoid the regret.
Response from Samsung USBy SEA Care, October 31, 2025
Betsy in Florida, we understand your frustration with your washer and dryer combo. Allow us to help.
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
We recommend that you do not overload the washer and dryer combo, as this can result in longer drying times.
Please check this link for more details on the weight of each load and the corresponding drying time.
Samsung Bespoke AI Combo is not drying clothes
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
Kindly refer to your user manual if your washer and dryer combo has used too much softener. Turn to page 83, "Excessive or insufficient amount of detergent/ softener is dispensed." Also, turn to page 82 if the washer and dryer combo is not drying your laundry.
User Manual
https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151189568) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US