Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
443
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
303 out of
317)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Ehhh
on May 10, 2026
Posted by: Shorty
from West Virginia
[This review was collected as part of a promotion.] Nice feature if you forget to place clothes in dryer. Terrible at removing hair from clothes. For large families , not ideal. Can’t handle large loads like the xl he washers. Full load takes 4 hours to wash and dry. The timer is not always correct on the dryer. Could say 15 minutes longer but in 5 minutes it shuts off and says it’s done.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Meneleo, Samsung, May 14, 2026
Hi Shorty,
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
5 stars!
on May 10, 2026
Posted by: Ryan
from North Carolina
[This review was collected as part of a promotion.] It is so simple and I love it. It allows me to get so much more done while waiting
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features a little tough to clean but great
on May 10, 2026
Posted by: Stephf
[This review was collected as part of a promotion.] Great appliance efficient wish it was a it bigger tougher for comforters
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great washer/dryer combo
on May 10, 2026
Posted by: Cole
from Spartanburg SC
[This review was collected as part of a promotion.] Wonderful appliance per expected from Samsung. Efficient, quite and quick.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the Ventless combo washer
on May 10, 2026
Posted by: Good reviews
[This review was collected as part of a promotion.] The washer and dryer is working amazing so far and the auto sensing load is useful so I don’t have to guess.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best features
on May 9, 2026
Posted by: Everythingsogood
from Virginia
[This review was collected as part of a promotion.] It’s so amazing. I love it when it cleans everything so well
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best laundry ever
on May 9, 2026
Posted by: Sady
from Las vegas , nevada
[This review was collected as part of a promotion.] Amazing the best washing machine ever nice to use by phone and fits every where with a ton of clothes
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great combo unit
on May 9, 2026
Posted by: udiealot
from Hamilton ohio
[This review was collected as part of a promotion.] I rent a house and the laundry room is pretty small so I love the fact that it's 2 units in 1. I love being able to throw everyone in and let it do it's thing. I take out the clean and dry clothes and hang them. I love how you set it and forget it and just go about your day. I was a sceptic of these devces but now I cannot live without one. Also it's so ways to use. I recommend these combo units to anyone who is like me and wants to make laundry as easy as possible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US