Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
695
4 Stars
109
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
489 out of
511)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Love the sleek look and design
on July 7, 2026
Posted by: Samsung
from Las Vegas
[This review was collected as part of a promotion.] The Best Part: True "set it and forget it" laundry. Washing and drying in one go without moving wet clothes is a game-changer.Great Features: Fits massive loads, uses a standard 120V plug, and needs no outside vent. The auto-detergent dispenser and auto-opening door are incredibly convenient.Things to Know: It is very deep, so measure your space carefully. The ventless heat pump drying takes a bit getting used to, and you must clean the lint filter after every load.
Verdict: Perfect for saving space and skipping the chore of swapping laundry, as long as you have room for its depth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this appliance!!!
on July 7, 2026
Posted by: SamsungMan
from Georgia
[This review was collected as part of a promotion.] This appliance is a game changer. I have 5 kids and we were always struggling with them throwing things in the wash and then not swapping them to the dryer, then we would have to rewash them and it was a constant struggle. Not anymore, thanks to this magic machine. Toss the clothing in, tell it when you need them done and warm fresh wrinkle free clothes await you in the morning like a fresh brewed cup of coffee. Tons of cycle options and you can do it all from your phone or with your voice. Easy for kids to use, and very quiet and no rocking, vibrating or rattling. You'd almost never know it was even running.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on July 7, 2026
Posted by: Cali
[This review was collected as part of a promotion.] Does not get all wrinkles out and ai settings don’t dry the machine properly. Hard to clean the compartment where the lint is.
Response from Samsung USBy Jeffrey, Samsung, August 3, 2026
We hear your feedback about your laundry combo, Cali. We'd like to help you get the most from your unit.
We've included a guide below with tips to help enhance drying performance. It reviews common factors such as cycle selection and load size:
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
We also would like to speak with you to discuss the lint and garment care results. Please feel free to connect with us through any of the contact options below using the reference number 1152901235 to quickly pull up your information.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We look forward to assisting you.
Jeffrey
Samsung Care
We've included a guide below with tips to help enhance drying performance. It reviews common factors such as cycle selection and load size:
https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes
We also would like to speak with you to discuss the lint and garment care results. Please feel free to connect with us through any of the contact options below using the reference number 1152901235 to quickly pull up your information.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We look forward to assisting you.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable and easy to use
on July 7, 2026
Posted by: Prem
[This review was collected as part of a promotion.] Very good so far and no issues. Auto open on complete is a game changer, it helps cloths to dry out and not stay damp when I am not home
Written by a customer while visiting Samsung US
Customer Rating
5
Laundry has finally evolved
on July 7, 2026
Posted by: Ramon
from Austin, Texas
[This review was collected as part of a promotion.] Love this Washer - Dryer combo. It allows us to start and wait for the SmartThings notification. It is a game changer, we no longer have to rewash our clothes because we forgot to move them to the dryer. The new ventless technology is brilliant, why didn’t we think of this before. It’s super quiet and washea great and dries with wrinkle free perfection
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 6, 2026
Posted by: Dray
from Ny
[This review was collected as part of a promotion.] Great product. I worked like expected. Make sure to split up the cycle to spend less time washing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best thing ever
on July 6, 2026
Posted by: All in one
from Alabama
[This review was collected as part of a promotion.] Absolutely so thankful I went with this machine. I was stuck between stackables and this and I’m so thankful I went with this machine
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best washer ever
on July 6, 2026
Posted by: Meme
[This review was collected as part of a promotion.] This is a really good washer combo it holds a large amount and has many settings with the ai it also works good with the SmartThings app would definitely recommend
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US