Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(870 Reviews)
Rating breakdown 870 reviews
5 Stars
693
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
489 out of
511)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Good potential but can be improved
on July 14, 2026
Posted by: DDDD
from Austin TX
[This review was collected as part of a promotion.] The product is very helpful and saves time. But the wash and drying quality isn’t consistent. Also the bottom most flap opens so easily
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
4
Response from Samsung USBy Geraldine, Samsung, August 3, 2026
Hi DDDD,
We understand how important your laundry unit is, and we'd appreciate the opportunity to connect to better assist you.
Please feel free to contact us through any of the channels listed below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152902261) when you reach out so we can retrieve your information.
Thank you for your time and support.
Geraldine
Samsung Care
We understand how important your laundry unit is, and we'd appreciate the opportunity to connect to better assist you.
Please feel free to contact us through any of the channels listed below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152902261) when you reach out so we can retrieve your information.
Thank you for your time and support.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 13, 2026
Posted by: My dryer
[This review was collected as part of a promotion.] Great product and Great value on a awesome washer and dryer combo
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 13, 2026
Posted by: Eixa
from Lancaster Pa
[This review was collected as part of a promotion.] ⭐⭐⭐⭐⭐
I’ve been using my Samsung Bespoke AI All-in-One Ventless Combo, and I’m really happy with it. It cleans clothes exceptionally well, even on larger loads, and the spin cycle removes so much water that drying takes less time. It’s quiet, energy-efficient, and offers plenty of wash and dry settings for different fabrics. The sleek design looks great in my laundry room, and the controls are easy to use. Overall, it’s been reliable, saves me time, and makes laundry much easier. I would definitely recommend it to anyone looking for a high-quality washer and dryer combo.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre performance
on July 13, 2026
Posted by: Bespoke Ai All in 1
[This review was collected as part of a promotion.] While the idea is phenomenal, the product is mediocre. The drying mode is not always reliable and there are always wrinkles even on wrinkle prevent.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Khristine, Samsung, July 31, 2026
Hi Bespoke Ai All in 1,
The feedback you've shared matters to us, and we appreciate you taking the time to let us know. We'd like to share a resource that may help.
To help achieve the best drying results, this guide provides tips to help improve laundry care performance:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Thank you for choosing Samsung.
Khristine
Samsung Care
The feedback you've shared matters to us, and we appreciate you taking the time to let us know. We'd like to share a resource that may help.
To help achieve the best drying results, this guide provides tips to help improve laundry care performance:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Thank you for choosing Samsung.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Easy and quick
on July 13, 2026
Posted by: Reina
from Premont texas
[This review was collected as part of a promotion.] This dryer is easy to learn and dries my clothes quickly.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on July 13, 2026
Posted by: Shadow
[This review was collected as part of a promotion.] Amazing machine I couldn't ask for anything better! It's perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 13, 2026
Posted by: Laughingeyes
from Houston
[This review was collected as part of a promotion.] Great product, too smooth and not at all noisy
AndAI really makes things easy
AndAI really makes things easy
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Technology has come far, but still has a way to go
on July 12, 2026
Posted by: DaniV
[This review was collected as part of a promotion.] It is nice to start and forget it until it is washed and dried, but the cleaning of a double vent and the drain is a pain to deal with. Also the amount of time to do multiple loads is not doable for one day, if your laundry day used to be Sunday like me. Now I do a load once a night or every other night, over night. So in the morning if what I have to wear is the drier from the night before, it might have to be air fluffed.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Rachel, Samsung, August 3, 2026
Hello DaniV,
We appreciate you sharing your experience with the Bespoke AI Laundry Combo and your thoughts on how the all-in-one design has affected your laundry routine.
You may find features like Super Speed and AI Opti Wash & Dry helpful when trying different laundry settings and routines. You can check out more information here:
https://www.samsung.com/us/support/answer/ANS10000980/
Your insights help us better understand how the product fits different household needs.
Rachel
Samsung Care
We appreciate you sharing your experience with the Bespoke AI Laundry Combo and your thoughts on how the all-in-one design has affected your laundry routine.
You may find features like Super Speed and AI Opti Wash & Dry helpful when trying different laundry settings and routines. You can check out more information here:
https://www.samsung.com/us/support/answer/ANS10000980/
Your insights help us better understand how the product fits different household needs.
Rachel
Samsung Care
Written by a customer while visiting Samsung US