Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(555 Reviews)
Rating breakdown 555 reviews
5 Stars
447
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
306 out of
320)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
The best appliance ever
on June 8, 2026
Posted by: Space
[This review was collected as part of a promotion.] Fast easy and automatic very spacious very quiet And Finish Loads in timely manner the best product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
⭐⭐⭐⭐⭐ Best Washer-Dryer Combo I’ve Ever Owned
on June 8, 2026
Posted by: JessRisti
from Arizona
[This review was collected as part of a promotion.] I’ve been extremely impressed with my Samsung washer-dryer combo. The convenience of having both washing and drying in one machine has made laundry so much easier and more efficient. The machine cleans clothes thoroughly, dries them well, and saves a lot of time since there’s no need to transfer clothes between separate units.
I also love the modern design, quiet operation, and smart features that make laundry day much less stressful. The large capacity handles everything from everyday clothing to bulky bedding with ease. It’s a great space-saving solution without sacrificing performance.
Overall, this has been one of the best appliance purchases I’ve made. If you’re looking for a reliable, efficient, and innovative washer-dryer combo, I highly recommend the Samsung Bespoke AI Laundry Combo. It has exceeded my expectations and made household chores much more convenient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product-better than competition
on June 8, 2026
Posted by: Mirs Opinion
[This review was collected as part of a promotion.] I own the competitors version of this. And this washer dryer I’ve had for 24 hours. I’ve just love it! The other one I had there was consistent issues with this one is more advanced than the original we had in previous house. I can’t praise this one enough.
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 8, 2026
Posted by: Druw
from El Paso
[This review was collected as part of a promotion.] Great product works smooth great space capacity efficient
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greta washer
on June 7, 2026
Posted by: Kripashankar
from Mason, OH
[This review was collected as part of a promotion.] The washer is really good the dryer is also really good it's really capable and the washing and drying are really up to the mark and we really love it
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Nice looking, but long turn around
on June 7, 2026
Posted by: Work
[This review was collected as part of a promotion.] Automation, Capacity, Ergonomics,and interface are wonderful Efficiency Needs quite a bit of work.Investigation
Response from Samsung USBy Christian, Samsung, June 8, 2026
Hi Work,
Efficiency plays a big role in getting the most out of your Samsung washer/dryer combo, and we understand how important it is for cycles to deliver great results while using resources wisely.
Using the correct cycles and built-in AI features can help improve efficiency by automatically adjusting water, detergent, and energy usage based on the load. Features like AI Opti Wash & Dry and Flex Auto Dispense are designed to optimize resource use while maintaining strong performance.
You can explore the full guide here:
https://www.samsung.com/us/support/answer/ANS10000980/
Proper cycle selection and settings also play a key role in improving efficiency, especially when matching the cycle to the load type and soil level to avoid excess energy or water use.
Feel free to explore the full guide here:
https://www.samsung.com/us/support/answer/ANS10001016/
Please keep this reference number for your records: 1152601628. If you've tried these steps and still notice the same results, our team would be happy to further assist you through the support channels below.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Efficiency plays a big role in getting the most out of your Samsung washer/dryer combo, and we understand how important it is for cycles to deliver great results while using resources wisely.
Using the correct cycles and built-in AI features can help improve efficiency by automatically adjusting water, detergent, and energy usage based on the load. Features like AI Opti Wash & Dry and Flex Auto Dispense are designed to optimize resource use while maintaining strong performance.
You can explore the full guide here:
https://www.samsung.com/us/support/answer/ANS10000980/
Proper cycle selection and settings also play a key role in improving efficiency, especially when matching the cycle to the load type and soil level to avoid excess energy or water use.
Feel free to explore the full guide here:
https://www.samsung.com/us/support/answer/ANS10001016/
Please keep this reference number for your records: 1152601628. If you've tried these steps and still notice the same results, our team would be happy to further assist you through the support channels below.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Very good
on June 7, 2026
Posted by: Rado
[This review was collected as part of a promotion.] Very good at doing what it's supposed to along with being efficient. Love how it looks.
Written by a customer while visiting Samsung US
Customer Rating
3
Ok
on June 7, 2026
Posted by: Edie
from Indiana
[This review was collected as part of a promotion.] Only had it 9 months and it quit dispensing soap. It was under warranty.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Jeffrey, Samsung, June 10, 2026
Hi Edie,
We know how important the soap dispensing feature is in your laundry routine, and it’s good to hear your unit is under warranty.
One thing to check is that the detergent isn’t filled past the MAX line and that you’re using HE detergent. Residue buildup can also affect how it flows during the cycle.
This guide shares easy tips to help keep the dispenser working smoothly:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152613003 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
We know how important the soap dispensing feature is in your laundry routine, and it’s good to hear your unit is under warranty.
One thing to check is that the detergent isn’t filled past the MAX line and that you’re using HE detergent. Residue buildup can also affect how it flows during the cycle.
This guide shares easy tips to help keep the dispenser working smoothly:
https://www.samsung.com/us/support/troubleshoot/TSG10002916/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152613003 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US