Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
692
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
488 out of
510)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Not so sure
on July 24, 2026
Posted by: Gohuian
from Indianapolis IN
[This review was collected as part of a promotion.] Not sure what I’m doing wrong but have normal cycles taking more than 3 hours. Can’t tell if soap and detergent are being dispensed
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy Jeffrey, Samsung, August 6, 2026
We appreciate you bringing this to our attention, Gohuian. We'd like to take a closer look at your unit and see how we can help.
Whenever it's convenient, feel free to reach out using any of the contact options below with the reference number 1152923538, so we can assist you quickly:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Jeffrey
Samsung Care
Whenever it's convenient, feel free to reach out using any of the contact options below with the reference number 1152923538, so we can assist you quickly:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love this machine
on July 23, 2026
Posted by: My doggies
from Goodyear Arizona
[This review was collected as part of a promotion.] I absolutely love putting my dirty clothes in and then just having to fold them. It has made the chore of washing clothes so easy. It also handles bulky comforters with ease due to its large capacity.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic machine
on July 23, 2026
Posted by: Ceegee
[This review was collected as part of a promotion.] This combo is absolutely amazing. It washes and dries better than you would ever think. The best investment I've ever made Cute Deciding
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More exciting than dinner and a movie
on July 23, 2026
Posted by: Brookies
from Portland, Oregon
[This review was collected as part of a promotion.] Wow! I knew I wanted this... didn't know I'd fall in love with it. Really tho, blowing off a date with my bf to fold laundry? Awesomeness! The capacity is large enough that I can get everything in. The cycles allow me to effortlessly get specific to the loads needs. The drying is my favorite part low vibrating and no wrinkles.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for large families with teens
on July 23, 2026
Posted by: Firefly
from Rincon GA
[This review was collected as part of a promotion.] So far, I absolutely love this machine makes it so seamless especially when you have teenagers that love to leave stuff in the washer overnight and then have to redo things 20 times because they forget to switch it out. My only complaint is, I don’t know exactly how much detergent is being dispensed or when, I don’t like that I can’t change how much water is used with the load and how long it takes to wash and dry a load. I would absolutely love to have a second one. I think that would help with some of the complaints I do have with the unit. And being a large family of first responders
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 23, 2026
Posted by: Lulu
from Plainfield, Illinois
[This review was collected as part of a promotion.] Love this machine . It's so nice to be able to put something in at night and have it dry by the morning
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best for the price
on July 23, 2026
Posted by: Johnly
[This review was collected as part of a promotion.] It’s a very good machine to have. Put your clothes in and forget it.
Written by a customer while visiting Samsung US
Customer Rating
5
Great products 👌
on July 22, 2026
Posted by: Sillybillygoatè
[This review was collected as part of a promotion.] this product is great the capacity for my loads is amazing are the cycles quick and easy blow my mind and not to mention me drying aspect I save not standing over it the sink do you wash it to finish or the dryer to just break down again speaking of no vibration from the movie washer the dryers and my clothes came out completely for free no wrinkles.
Written by a customer while visiting Samsung US