Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(865 Reviews)
Rating breakdown 865 reviews
5 Stars
688
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
485 out of
507)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
1
Not Sure Yet
on September 17, 2026
Posted by: Gotchab
[This review was collected as part of a promotion.] I don't know how I feel at this moment about this product. I need more information and clarification on a few things
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Glaiza, Samsung, September 21, 2026
We appreciate you sharing this early snapshot of your ownership experience, Gotchab.
To help address the questions and clarification you're looking for, please connect with us through any of the channels below using reference number (1153182174):
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient_id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We look forward to helping you learn more about the product.
Glaiza
Samsung Care
To help address the questions and clarification you're looking for, please connect with us through any of the channels below using reference number (1153182174):
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient_id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We look forward to helping you learn more about the product.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
No more re-washing!
on September 17, 2026
Posted by: Kimberly
[This review was collected as part of a promotion.] This machine is amazing! I had to buy a 2nd one because I lost my 1st one in a divorce! YES...we actually FOUGHT over the thing! No more re-washing because I forgot to move stuff to the dryer. No more detergent and fabric softener waste because of the reservoirs. No more "pig-tails". More space available in the laundry room. Where's the negative in ANY of that?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible
on September 17, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Great space saver and does an excellent job of washing and drying without transferring wet laundry to a different machine. I love the auto dispensing feature for detergent and fabric softener. Lots of cycles to choose from so it can clean anything that fits inside.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like it. Not love it.
on September 17, 2026
Posted by: Ladybug
from Ky
[This review was collected as part of a promotion.] Cycles are long, drying isn’t totally dry, my clothes still feel moist. It doesn’t vibrate and my clothes rarely have wrinkles.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Bespoke
on September 17, 2026
Posted by: RayD
[This review was collected as part of a promotion.] It takes long but allows me to do other chores. Sometimes it doesn’t leave clothes without wrinkle.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Geraldine, Samsung, September 21, 2026
Hi RayD,
The details you've shared about your washer's cycle performance and clothing care results are appreciated. We've included the user manual below, and pages 43 and 82 provide helpful information about wrinkle reduction:
https://downloadcenter.samsung.com/content/UM/202603/20260330130755382/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_CFR_MES_260205.pdf
It's our commitment to support you as a Samsung customer.
Geraldine
Samsung Care
The details you've shared about your washer's cycle performance and clothing care results are appreciated. We've included the user manual below, and pages 43 and 82 provide helpful information about wrinkle reduction:
https://downloadcenter.samsung.com/content/UM/202603/20260330130755382/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_CFR_MES_260205.pdf
It's our commitment to support you as a Samsung customer.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on September 17, 2026
Posted by: Michael
from Longview tx
[This review was collected as part of a promotion.] Purchased this by defrauding the IRS.
Love that I can actually have something decent these days.
Dependable product. Love it 😅
Love that I can actually have something decent these days.
Dependable product. Love it 😅
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bespoke All In One review
on September 17, 2026
Posted by: Sheshe
from Savannah GA
[This review was collected as part of a promotion.] Bought this W/D combo to save space in our small laundry room. It worked well for the first 6-12 months. We love how we don’t need to add detergent every load and love that it’s ventless making it easy to install in our future closet. BUT it’s a pain to keep up with. We need to shop vac it before every use and it’s not gaurenteed the drying cycle will actually dry even after shopvacing the lint and the other filters. We have issues with our clothes staying moist even after a couple dry cycles. It also started making a loud noise and vibrating violently. Very disappointing after owning it for only a little over a year. We had the unit service but it still isn’t drying and is still rattling loudly. Our previous units lasted 5 years no issues. Unfortunately we will need to replace it with 2 units.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Its OK
on September 17, 2026
Posted by: ThatPolak
from Muskegon Michigan
[This review was collected as part of a promotion.] I like it but if you do a medium to large load, A lot of it comes out wrinkled very bad. The cycle times are long. If you have a family at home this is not for you. I live alone so its not so bad for me. The drying takes a long time. I dont notice any moisture or condensation unless ot is using the steam feature. I leave the door open. Minimal vibration it is very quiet.
Features
5
Performance
3
Design
5
Value
1
Written by a customer while visiting Samsung US