Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
102
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
3
93%of customers recommend this product.
(
64 out of
69)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
2
Not a good product
on April 30, 2026
Posted by: Jack
from California
[This review was collected as part of a promotion.] Not a good product it broke more then 3 times within 1 year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Geraldine, Samsung, May 8, 2026
Hi Jack,
Learning about repeated service needs on your Bespoke All-in-One Combo certainly gives us important insight into your experience.
We would like to review the service history and check what support options are available based on the unit’s status. Reaching out to us allows our team to look into prior repairs and share next steps, if needed. You can contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152469134) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Learning about repeated service needs on your Bespoke All-in-One Combo certainly gives us important insight into your experience.
We would like to review the service history and check what support options are available based on the unit’s status. Reaching out to us allows our team to look into prior repairs and share next steps, if needed. You can contact us through any of the support options below:
1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
2. X: https://x.com/messages/compose?recipient%20id=18768513
3. Facebook Messenger: https://m.me/samsungsupport
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Kindly provide this reference number (1152469134) when you reach out so our team can retrieve your information.
We truly value your business.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and easy to install
on April 30, 2026
Posted by: Candygirl
from Springfield, MO
[This review was collected as part of a promotion.] Love it wash and dry in one it works amazingly and the fact that it only needs a regular plug and no vent is amazing :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features on this washer dryer combo
on April 30, 2026
Posted by: Madblackninja
[This review was collected as part of a promotion.] Worked great for me no problems at all fast drying
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome machine
on April 30, 2026
Posted by: Hlu72183
from Evansville in
[This review was collected as part of a promotion.] I love how large capacity it is while still being small enough to fit in small spaces. I love the way the buttons are and the little sounds it makes when it’s finished
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
5 stars
on May 1, 2026
Posted by: Haybae
[This review was collected as part of a promotion.] Good one love using it cleans washer extra good :)
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on May 1, 2026
Posted by: And lead 2345
[This review was collected as part of a promotion.] I truly enjoy using the products Because I understand the UI is simplified And what is very good is that the smart things have integrate very well with screen reading technology like voiceover and other ATT devices for the blind visually impairedThis is truly amazing and I really think the iOS team and the smart things technology app developers
Written by a customer while visiting Samsung US
Customer Rating
5
Great function in a small space
on May 1, 2026
Posted by: MauiC
from Belem, Brasil
[This review was collected as part of a promotion.] Excellent machine for a small space. Love the ventless design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on May 1, 2026
Posted by: Chin
from San Antonio, Tx
[This review was collected as part of a promotion.] Works 100% of the time. Holds good amount of laundry. Fits in laundry room perfectly. Easy to use buttons. Automatically does what it needs to.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US