Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(557 Reviews)
Rating breakdown 557 reviews
5 Stars
448
4 Stars
69
3 Stars
25
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
307 out of
321)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Amazing AI features
on June 10, 2026
Posted by: Ciindyd94
from New Braunfels
[This review was collected as part of a promotion.] I’ve been very impressed with this all-in-one washer dryer. The AI features make selecting the right cycle simple, and the machine runs quietly while delivering excellent cleaning performance. The ventless design saves space, and clothes come out fresh and clean. The app connectivity is easy to use and makes managing laundry more convenient. Overall, this appliance has exceeded my expectations and has been a great addition to my home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor
on June 10, 2026
Posted by: Cheap software
from LA
[This review was collected as part of a promotion.] Terrible software. The touchscreen sensor are terrible
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Jeffrey, Samsung, July 7, 2026
Hi Cheap software,
We hear your thoughts about the laundry combo and appreciate the opportunity to gain more insight into your experience.
We’d like to connect with you directly to discuss your unit further and determine how we can best assist you. Feel free to reach out using any of the contact options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152749459 ready when you contact us so we can assist you quickly.
Thank you for doing business with Samsung.
Jeffrey
Samsung Care
We hear your thoughts about the laundry combo and appreciate the opportunity to gain more insight into your experience.
We’d like to connect with you directly to discuss your unit further and determine how we can best assist you. Feel free to reach out using any of the contact options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152749459 ready when you contact us so we can assist you quickly.
Thank you for doing business with Samsung.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on June 10, 2026
Posted by: Im Dixon
from Florida
[This review was collected as part of a promotion.] It works wonders; it is one of the most appreciated products in the house.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 10, 2026
Posted by: Hickey58
[This review was collected as part of a promotion.] this product has great efficiency and capacity. I like the interface and automation. Great compactness.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 10, 2026
Posted by: Elsa
[This review was collected as part of a promotion.] Excellent product had it for few years now everything in my home is Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
No mistake
on June 10, 2026
Posted by: Anonymous
from Tiny town Kentucky
[This review was collected as part of a promotion.] This is trumpsheals56 again Now I'll tell you what we may have gotten that fridge on accident but this hair was no mistake now I was kind of skeptical at first when they told me it had that IA or whatever it is in there but I don't really know too much about a computer but I tell you what you asked that IA or whatever her name is to do whatever it is you want and she'll do anything but just about clean your rear end, heck I told her to find my far ugly daughter a boyfriend so she’ll stop calling me on the phone and sure enough she started sneaking the pastor through the window, this product is worth evry penny
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Overall!
on June 10, 2026
Posted by: DaveP
[This review was collected as part of a promotion.] I have had bespoke devices for awhile now and I had no issues with them, overall great and beautiful design.
Written by a customer while visiting Samsung US
Customer Rating
2
Not as good as advertised or described on the site
on June 10, 2026
Posted by: LeeBee
from Minnesota
[This review was collected as part of a promotion.] It is practical and easy to use however, it never takes 2 hrs as the advertisement says no matter what setting you use. Normal load with it half full and light soil with normal dry takes 3.5 hours. Ventless means it will be sucking the water out of the clothes which results in very very very wrinkled clothes that you HAVE to iron, so there goes the practicality. I think this would be great for a small family of 2 or 3 that leaves the house in the morning and come back at the end of the day to clean and dry laundry. Do not fill the machine to its capacity too or it won’t dry properly and the clothes may end up with a “funny” smell.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Jeffrey, Samsung, June 16, 2026
Hi LeeBee,
Having everything in one machine is a great convenience, and it’s nice to hear you’re finding it easy to use overall. We also understand how important it is for cycle time, drying results, and wrinkle control to meet your laundry needs.
Ventless combo units are built to be efficient, and adjusting factors like load size, cycle selection, and airflow can help get the best results. Using the right load size and choosing the ideal cycle for your fabrics can enhance drying performance and help keep clothes looking smooth and ready to wear.
The guide below provides helpful tips to get the most out of your drying results:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check out this link for simple tips to help keep your clothes looking their best after laundry:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
If you'd like us to take a closer look at your unit, especially regarding the cycle time and overall freshness, feel free to reach out through any of the contact options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152643992 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Having everything in one machine is a great convenience, and it’s nice to hear you’re finding it easy to use overall. We also understand how important it is for cycle time, drying results, and wrinkle control to meet your laundry needs.
Ventless combo units are built to be efficient, and adjusting factors like load size, cycle selection, and airflow can help get the best results. Using the right load size and choosing the ideal cycle for your fabrics can enhance drying performance and help keep clothes looking smooth and ready to wear.
The guide below provides helpful tips to get the most out of your drying results:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
You can also check out this link for simple tips to help keep your clothes looking their best after laundry:
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
If you'd like us to take a closer look at your unit, especially regarding the cycle time and overall freshness, feel free to reach out through any of the contact options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152643992 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US