Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(557 Reviews)
Rating breakdown 557 reviews
5 Stars
448
4 Stars
69
3 Stars
25
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
307 out of
321)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
4
Convinience
on June 13, 2026
Posted by: Alem
from Maryland
[This review was collected as part of a promotion.] I dont like heavy loads take siper long to dry. Everythi else is good.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful sleek design
on June 13, 2026
Posted by: Steph
from Long Beach Ca
[This review was collected as part of a promotion.] Beautiful design and a good quality machine. I love how it sends notifications to my tv to let me know when my laundry is done.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great compact Machine
on June 13, 2026
Posted by: Dockshops
[This review was collected as part of a promotion.] Very easy install, compact features and heavy duty load capacity! The interface is very simple to u sweat and. Easy to automate with app. Highly efficient, didn’t increase elec bill!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great
on June 13, 2026
Posted by: LuvSamsung
[This review was collected as part of a promotion.] Its efficiency to dry louds. Its capacty amazed me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
kool
on June 13, 2026
Posted by: Letha
[This review was collected as part of a promotion.] it's poop for now really haven't looked into it that much
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Nicole, Samsung, June 18, 2026
Hi Letha,
It’s completely understandable to feel a bit uncertain when you haven’t had much time to fully explore all the features and performance of your washer/dryer yet. These models are designed with a variety of wash and dry cycles, smart controls, and efficiency features that tend to become more noticeable as you become more familiar with them over time.
We’d be more than happy to guide and support you as you continue using your appliance. If you have any questions, concerns, or would like help understanding specific settings or performance, feel free to reach us through the following channels provided below. Please keep this reference number for your records: 1152651223.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Your business truly matters to us.
Nicole
Samsung Care
It’s completely understandable to feel a bit uncertain when you haven’t had much time to fully explore all the features and performance of your washer/dryer yet. These models are designed with a variety of wash and dry cycles, smart controls, and efficiency features that tend to become more noticeable as you become more familiar with them over time.
We’d be more than happy to guide and support you as you continue using your appliance. If you have any questions, concerns, or would like help understanding specific settings or performance, feel free to reach us through the following channels provided below. Please keep this reference number for your records: 1152651223.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Your business truly matters to us.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Works great good for smaller families.
on June 13, 2026
Posted by: Tiff
from Ilion,NY
[This review was collected as part of a promotion.] This washing machine holds a lot of laundry. Has great features I use the AI feature for all my laundry.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on June 13, 2026
Posted by: Gunner
from Utah
[This review was collected as part of a promotion.] Amazing and getting the laundry done and very time saving with a busy schedule they come out super clean and very time efficient
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient clean and quiet
on June 12, 2026
Posted by: Diego
from San Diego California
[This review was collected as part of a promotion.] Amazing product, energy efficient, ease of use and the fact that it is so quiet when being used is a huge plus. I am most happy with this combo I should’ve purchased sooner Z delivery and installation fool 30-45 minutes tops. Easy to learn controls . It has a huge capacity for my loads it’s more than enough for a weekly wash for a family of 4. Interface is great and easy to understand. I love the automation features easily connects to WiFi and the app. Easily compact machine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US