Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(555 Reviews)
Rating breakdown 555 reviews
5 Stars
447
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
306 out of
320)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Good but not great
on June 15, 2026
Posted by: SamsungHome
from Atlanta,GA
[This review was collected as part of a promotion.] Making noice to come out from the more than sustainable
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Rachel, Samsung, June 19, 2026
Hello SamsungHome,
We appreciate your feedback, and we can understand how the added sound can start to take away from that overtime especially when you’re expecting a smoother, quieter experience.
With all-in-one units like this, some noise can happen depending on the load. Heavier items during spin, small objects in pockets, or an uneven setup can make it sound louder.
You can check this guide for quick tips and common sound explanations: https://www.samsung.com/us/support/troubleshoot/TSG10007169/
If the noise still stands out even with balanced loads, Samsung Care can help take a closer look. Please keep this reference number for your records: 1152660939. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your voice is genuinely valued.
Rachel
Samsung Care
We appreciate your feedback, and we can understand how the added sound can start to take away from that overtime especially when you’re expecting a smoother, quieter experience.
With all-in-one units like this, some noise can happen depending on the load. Heavier items during spin, small objects in pockets, or an uneven setup can make it sound louder.
You can check this guide for quick tips and common sound explanations: https://www.samsung.com/us/support/troubleshoot/TSG10007169/
If the noise still stands out even with balanced loads, Samsung Care can help take a closer look. Please keep this reference number for your records: 1152660939. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Your voice is genuinely valued.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest washer ever!
on June 15, 2026
Posted by: Dxw22
from Mecca,ca
[This review was collected as part of a promotion.] Really easy and really reliable machine! Ai makes it easier to wash and dry clothes to perfection
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great space/time saver
on June 14, 2026
Posted by: Jiffypop
from Middletown, ohio
[This review was collected as part of a promotion.] Space saver/as well as time saver. Not having to load and unload separate machines and it being one continuous cycle is super helpful. Mainly bought due to space restraints but I’m more than happy with the product
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on June 14, 2026
Posted by: Debo
[This review was collected as part of a promotion.] Great machine!!! Love it!! Highly recommend getting the washer/dryer combo
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love love love!
on June 14, 2026
Posted by: Roocifer
from pittsburgh pennsylvania
[This review was collected as part of a promotion.] great combo washer. i love that the door opens itself so it never gets the moldy smell. the inside is huge! and i love that i can listen to music or see my doorbell cameras.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on June 14, 2026
Posted by: Ken1989
from Nashville, Tennessee
[This review was collected as part of a promotion.] I am so glad I purchased this. It saves me time and money as I used to use way too much detergent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow
on June 14, 2026
Posted by: Billybob
from NJ
[This review was collected as part of a promotion.] Looks great I think it’s tremendous machine. Just wow
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on June 14, 2026
Posted by: Melody B
from Vallejo, CA
[This review was collected as part of a promotion.] The washer dryer combo is very convenient. If on a busy day I would let the machine do its job and it would notify my via my phone that the cycle is complete. I am very happy with the purchase considering it is ventless too. During the hot summer days the laundry room doesn’t get too hot in which I can say is very appreciative.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US