Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
692
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
488 out of
510)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Great features, but drying needs improvement
on August 23, 2026
Posted by: MEBG
from West Jordan, UT
[This review was collected as part of a promotion.] Great cycle options. The drying function could be improved, as clothes sometimes remain damp after the cycle. It operates quite quietly and does not shake or vibrate excessively. Additionally, it features a wrinkle-prevention mode to minimize creases.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Khristine, Samsung, August 25, 2026
We can see how a variety of features earned a spot among the highlights of your laundry day, MEBG. and we'd like to help you get the most from your combo.
The guide below includes helpful guidance that will help enhance drying performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002107/
Thank you for making Samsung part of your laundry care.
Khristine
Samsung Care
The guide below includes helpful guidance that will help enhance drying performance:
https://www.samsung.com/us/support/troubleshoot/TSG10002107/
Thank you for making Samsung part of your laundry care.
Khristine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 23, 2026
Posted by: ReggieD
from Georgetown, Texas
Samsung does it again. The washer and combo I have have great features and clean our clothes thoroughly. The washer is a little loud but good thing we have it a laundry that has a door you can close
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 23, 2026
Posted by: Freemangabe25
[This review was collected as part of a promotion.] Love all of it super easy to use and takes up way less space than a normal washer and dryer if your looking for a new set considere this
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on August 23, 2026
Posted by: Daisy may
from Houston
I absolutely love the **Bespoke AI All-in-One Ventless Combo**! It’s convenient, easy to use, and I love being able to wash and dry my clothes without transferring them between machines. The ventless design is a huge plus, and the smart features make laundry so much easier. It looks sleek, works great, and saves space. Definitely a great upgrade!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Combo for Parents
on August 23, 2026
Posted by: Novy
from Bronx
[This review was collected as part of a promotion.] Great for time saving, self mode switching is great, wash and dry in one go!! I love it especially with 2 messy kids
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Machine. Future Proof
on August 23, 2026
Posted by: bbrazeal
from Omaha NE
[This review was collected as part of a promotion.] Does a good job. It does have to be cleaned time to time to keep drying working perfectly. We love the large capacity. We love the drying features. It has so many cycles and such.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Bad Decision
on August 23, 2026
Posted by: Gail
I bought this machine thinking it was a great concept that it washes and drys. However, it takes 2 hours or more to do 1 small load. And then after a few loads you have 4 hour self maintenance. Which confuses me because in the middle of my loads I always get error codes and have to restart my machine and my load. Therefore taking me like 3 days to get a couple of loads done. I will go back to the old machines I had. Top load and separate.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Geraldine, Samsung, August 26, 2026
Hello Gail,
We hear your experience with your laundry unit’s cycle performance and the behavior you've observed during use, so we’ve included the guides below to help with cycle operation and error code information.
Long cycle:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Error code:
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We're committed to supporting you and are here if you need further assistance.
Geraldine
Samsung Care
We hear your experience with your laundry unit’s cycle performance and the behavior you've observed during use, so we’ve included the guides below to help with cycle operation and error code information.
Long cycle:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Error code:
https://www.samsung.com/us/support/troubleshoot/TSG10001006/
We're committed to supporting you and are here if you need further assistance.
Geraldine
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on August 23, 2026
Posted by: Djay
Drying cycle was very good. No wrinkles in the clothing when pulling them out and all the moisture build up was gone.
Written by a customer while visiting Samsung US