Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
446
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
305 out of
319)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Great appliance great service
on June 25, 2026
Posted by: Bmoney518
The product has great quality for its value cycles are smooth and it has hardly any vibration drying wrinkles capacity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and gets my clothes the cleanest!!
on June 25, 2026
Posted by: Nikkisluvs2clean
from Port charlotte, fl
[This review was collected as part of a promotion.] I absolutely love this washer and dryer combo does everything that I possibly need for it to and it gets my whites Absolutely white the Santa sanitizing options is extremely helpful Because it seems like it gets white water than a regular washer does and my color stay vibrant The only thing that I would say needs to be different is the fact that It doesn't have an option on there just to Quickly get the load done I think the quickest option is like almost a two hour wait But other than that I couldn't ask for more Overtime Early Reputation viciousAerial
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One step!
on June 25, 2026
Posted by: Anonymous
from Saugerties NY
[This review was collected as part of a promotion.] Love being able to load laundry and having it come out clean and dry!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Helping
on June 25, 2026
Posted by: Queen
from Baltimore Maryland
[This review was collected as part of a promotion.] Love it done such a wonderful reform me and my family
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wrinkled
on June 25, 2026
Posted by: Ruby
Everything is great except coton clothes especially jeans are wrinkled badly.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great all in one!
on June 25, 2026
Posted by: Nate
from Alabama
[This review was collected as part of a promotion.] I have had the combo for a few months now and I love it! Just put your clothes or whatever in it and walk away. Everything has came out clean and completely dry every time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does not dry clothes and clothes don’t smell fresh
on June 25, 2026
Posted by: Parthi
Does not dry clothes, there is water in the dryer lint area. Also vibration is intense.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Jeffrey, Samsung, July 14, 2026
Hi Parthi,
Thanks for sharing the details about your laundry combo with us, Parthi. We appreciate the opportunity to better understand your experience.
Load size and the cycle being used can affect drying performance, and we also want to make sure the laundry combo is level and the shipping bolts have been removed.
We've included a couple of guides to help improve drying results and reduce vibrations:
Drying Support:
https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Vibration Support:
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
We'd also like to take a closer look into the lint concern and explore ways to help. You can reach us through any of the contact options below.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152785487 ready when you contact us so we can assist you quickly.
We appreciate the opportunity to support you.
Jeffrey
Samsung Care
Thanks for sharing the details about your laundry combo with us, Parthi. We appreciate the opportunity to better understand your experience.
Load size and the cycle being used can affect drying performance, and we also want to make sure the laundry combo is level and the shipping bolts have been removed.
We've included a couple of guides to help improve drying results and reduce vibrations:
Drying Support:
https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Vibration Support:
https://www.samsung.com/us/support/troubleshoot/TSG10007111/
We'd also like to take a closer look into the lint concern and explore ways to help. You can reach us through any of the contact options below.
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152785487 ready when you contact us so we can assist you quickly.
We appreciate the opportunity to support you.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Features of the smart app, washing programs, and e
on June 24, 2026
Posted by: Mooe
from North Carolina
Honestly, the product is excellent. So far, I haven't encountered any problems. I always follow the instructions, and there are many video tutorials available.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US