Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(554 Reviews)
Rating breakdown 554 reviews
5 Stars
446
4 Stars
69
3 Stars
24
2 Stars
7
1 Star
8
96%of customers recommend this product.
(
305 out of
319)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Drain pump issue
on June 29, 2026
Posted by: Brooklyn
from Minnesota
It’s been a year and having a problem with the drain pump
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Glaiza, Samsung, July 13, 2026
Hi Brooklyn,
Your experience with your washer matters to us, and we appreciate you taking the time to share it. Let's help you with this.
To help address the drainage issue you're experiencing, we've linked the guide below, which provides troubleshooting steps that may help identify the cause of the problem:
https://www.samsung.com/us/support/troubleshoot/TSG10007110/
If you need further assistance, don’t hesitate to reach out.
Glaiza
Samsung Care
Your experience with your washer matters to us, and we appreciate you taking the time to share it. Let's help you with this.
To help address the drainage issue you're experiencing, we've linked the guide below, which provides troubleshooting steps that may help identify the cause of the problem:
https://www.samsung.com/us/support/troubleshoot/TSG10007110/
If you need further assistance, don’t hesitate to reach out.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Washer
on June 29, 2026
Posted by: Samsungguy
from Minnesota
[This review was collected as part of a promotion.] Works as it should no problems yet, so far all my appliances are samsung and works great
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing buy now!
on June 29, 2026
Posted by: Victoria
from California
[This review was collected as part of a promotion.] I love my washer dryer combo!!! My husband and I put a load in before bed at night and by morning it is all washed and dried!!! Wrinkle free setting is our favorite. The capacity is amazing and it doesn’t vibrate like our old ones did!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Washer Dryer Combo
on June 29, 2026
Posted by: CJ0718
[This review was collected as part of a promotion.] Great washer dryer combo. Drys very well and washes just as well. No wrinkles shown on clothes either, keeps our clothes and bedding fresh. Able to hold a lot of clothes and runs very well. At most take about 4 and a half hours for a full load.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great job drying the clothing and with quickness
on June 29, 2026
Posted by: Annpateyro
I would repurchase and recommend spending the dime on this machine! I think it saves you time and get the job done throughly! I can trust my clothes will be wrinkle free and dry quicker then most!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on June 29, 2026
Posted by: ESdoesIT
This product is a game changer, beyong satisfied i never lived doing laundry until now.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Effective
on June 29, 2026
Posted by: ShadowBlitz274
I am very pleased with this washing machine's performance. It handles a variety of fabric types with excellent care. The various cycles offer great flexibility for all my laundry needs. It is also impressively quiet during operation, which is a welcome change. Overall, I am highly satisfied with this appliance.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The app is great
on June 28, 2026
Posted by: Yoboy
from Richland Ms
[This review was collected as part of a promotion.] Really love my washer and dryer. Just things done fast and easy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US