Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
102
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
3
93%of customers recommend this product.
(
64 out of
69)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Cleans amazing
on May 18, 2026
Posted by: Sdavis123
[This review was collected as part of a promotion.] Noise Level: Thanks to advanced vibration reduction, the machine runs incredibly quiet, even during high-speed spin cycles.
Written by a customer while visiting Samsung US
Customer Rating
5
Time Saving!
on May 19, 2026
Posted by: Squeaky Clean
[This review was collected as part of a promotion.] Helps me get my loads done on time now, best part is I can control the machine via the app! So convenient especially with small kids.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Dryer
on May 19, 2026
Posted by: Mimi
from Pflugerville Tx
[This review was collected as part of a promotion.] Dryer had an issues when we initially bought. Good thing it was under warranty. I expected more from this combo, but most of the time the dryer does not dry completely. Even after the heating element was replaced, every so often you’ll have to unplug the equipment to reset it for it to dry. Then, you’ll have to clean the hose filter which is too short to catch the water. So floor is always flooded with water. I would not purchase again.
Features
5
Performance
2
Design
2
Value
3
Response from Samsung USBy Glaiza, Samsung, May 20, 2026
Hi Mimi,
It’s clear the unit has gone through regular use and service, and we know it’s important for main parts to keep working properly over time.
To help maintain optimal performance, you may refer to the guide below, which provides helpful tips and best practices for your AI Bespoke Combo. This includes recommendations on proper filter care, load balancing, and drainage management to further enhance drying efficiency:
Full guide: https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Should you need additional assistance, you may reach us through any of the contact options below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, kindly provide the reference number (1152519921) so we can assist you more efficiently.
Samsung values your business and remains committed to your experience.
Glaiza
Samsung Care
It’s clear the unit has gone through regular use and service, and we know it’s important for main parts to keep working properly over time.
To help maintain optimal performance, you may refer to the guide below, which provides helpful tips and best practices for your AI Bespoke Combo. This includes recommendations on proper filter care, load balancing, and drainage management to further enhance drying efficiency:
Full guide: https://www.samsung.com/us/support/troubleshoot/TSG10006774/
Should you need additional assistance, you may reach us through any of the contact options below:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, kindly provide the reference number (1152519921) so we can assist you more efficiently.
Samsung values your business and remains committed to your experience.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Miracle
on May 19, 2026
Posted by: Cajun
[This review was collected as part of a promotion.] Great product. Great features. Great machine to have.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on May 19, 2026
Posted by: Nil bhand
from Dallas
[This review was collected as part of a promotion.] The Samsung Bespoke AI All-in-One has completely changed my laundry routine. The biggest advantage is the convenience of washing and drying clothes in a single machine without needing to transfer loads. It saves both time and space, making it perfect for modern homes or apartments.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Washer dryer combo takes all day
on May 20, 2026
Posted by: carla
[This review was collected as part of a promotion.] comparing it to my old system doing laundry, takes all day with the new system with the old system. It was 30 minutes to wash an hour to dry now this new dryer and washer combo takes about 2 to 3 hours. I like that I don’t have to take things from the washer to the dryer. It’s a combo I like that part, but I hate the time that it takes it completely changed how I do my laundry.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product
on May 20, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Great Product.Easy to install and use.One of best Samsung product
Written by a customer while visiting Samsung US