Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
102
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
3
93%of customers recommend this product.
(
64 out of
69)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
3
Ehhh
on May 10, 2026
Posted by: Shorty
from West Virginia
[This review was collected as part of a promotion.] Nice feature if you forget to place clothes in dryer. Terrible at removing hair from clothes. For large families , not ideal. Can’t handle large loads like the xl he washers. Full load takes 4 hours to wash and dry. The timer is not always correct on the dryer. Could say 15 minutes longer but in 5 minutes it shuts off and says it’s done.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Meneleo, Samsung, May 14, 2026
Hi Shorty,
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We appreciate you taking the time to share how the unit is performing in your day‑to‑day use. I can see how factors like cycle time, load capacity, lint removal, and drying consistency can make a noticeable difference, especially for a busy household.
This Samsung support guide outlines steps to improve performance and maintain efficiency by managing load size properly and performing routine maintenance, such as cleaning the lint filter, checking the vent, and inspecting the drum.
https://www.samsung.com/us/support/answer/ANS10004802/
https://www.samsung.com/us/support/answer/ANS10001019/
If you’d like support reviewing your unit’s performance, we can take a closer look and provide guidance. Please reference 1152493053 so we can review the details with you and go over available options.
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 10, 2026
Posted by: Apostolos
[This review was collected as part of a promotion.] Beautiful, automation, capacity, easy interface and ergonomics … and efficiency!!! Thanks Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
Best all-in-one machine ever
on May 10, 2026
Posted by: Howie
from Connecticut
[This review was collected as part of a promotion.] This all in one machine is excellent it takes up only one space we have it on a pedestal so the washer is at a perfect height You do have to do the maintenance as scheduled but if you want to last a long time stick to the schedule You will not be disappointed with this machine It dries clothes Excellent Unlike other all in ones the reviews leave the closed damp this does not I can't say enough good things about it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on May 10, 2026
Posted by: Anonymous
from Harvey Louisiana
[This review was collected as part of a promotion.] Great quiet magnificent combo washer dryer. The best washer and dryer I’ve ever had
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung through & through
on May 10, 2026
Posted by: FallSkyHigh
from Texas
[This review was collected as part of a promotion.] I have multiple samsung products, they never cease to perform as if it was day one.
I am content & happy.
I am content & happy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in One is the One to Have
on May 10, 2026
Posted by: Billma
from DeWitt, NY
[This review was collected as part of a promotion.] This is the first All in one Washer dryer that I have ever owned. It has impressed me to no end. I love the fact that I can communicate with it through smart things . It allows me to check up on We're in the cycle it is. The AI interface Does a great job at analyzing the washing conditions . When using the AI The time it takes to wash your clothes is extended But with the knowledge that I am saving energy in helping the environment makes it worth it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on May 10, 2026
Posted by: DD wash
[This review was collected as part of a promotion.] very helpful. i can do laundry without worrying about having to put it in the dryer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Efficient and quick!
on May 11, 2026
Posted by: egnash
[This review was collected as part of a promotion.] Love this combo, loads are done very quickly and it is quiet! Would recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US