Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(867 Reviews)
Rating breakdown 867 reviews
5 Stars
690
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
486 out of
508)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
My favorite washer
on April 9, 2026
Posted by: stanmed
from VA
[This review was collected as part of a promotion.] I've been using the Ventless Combo for a number of months now and it's been a great addition to our laundry room. With Ventless dryer, I don't need to worry about over drying my clothes, it does it gently and everything comes out nicely dry with no dampness. After the cycle is over, the door automatically opens too, which is a nice feature. The interface is easy and pretty dope. The washer is big enough to wash a huge blanket.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE MY SAMSUNG BESPOKE AI
on March 26, 2026
Posted by: ADMA
from Cleveland,Tx
[This review was collected as part of a promotion.] LOVE my Samsung bespoke AI combo..so efficient on washing clothes overnight and i know it will be ready wash and dry by the morning 🥰.. i can put my big blanket in with no problem at all, many options on what cycle to used and installation was fast and professional,love the touch screen,its like a small tablet
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase ever!
on March 25, 2026
Posted by: Anonymous
from Oklahoma
[This review was collected as part of a promotion.] This was one of the best purchase ever made. The efficiency is incredible, you see it on your bill using the AI mode. I was skeptic about "the AI cycle" but is the best of the best. Capacity is great, the installation was clean and easy. The HMI interface great like all Samsung UI.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
2-in-1 Washer/ Dryers are great!
on March 25, 2026
Posted by: EvanB
from Butler, PA
[This review was collected as part of a promotion.] We were hesitant to buy a 'new' washer after our 15+ year old washer finally died, but we are very pleased with this Samsung 2-in-1.
It's super convenience to put a load in and have it washed and dried all in one cycle. It also takes up much less room, being a 2-in-1.
The heat pump drying is also super efficient and useful, as it cleared up the 30A plug and uses less overall electricity. Though, the cycle times can be quite long because of this.
The AI features and other apps are kind of gimmicky, but I appreciate how it tells us total electricity usage at the end of each cycle.
Only major downside is that the drain filter seems to clog up fairly easily and needs to be cleared more often than I expected, but I imagine this maintenance helps with longevity of the device.
It's super convenience to put a load in and have it washed and dried all in one cycle. It also takes up much less room, being a 2-in-1.
The heat pump drying is also super efficient and useful, as it cleared up the 30A plug and uses less overall electricity. Though, the cycle times can be quite long because of this.
The AI features and other apps are kind of gimmicky, but I appreciate how it tells us total electricity usage at the end of each cycle.
Only major downside is that the drain filter seems to clog up fairly easily and needs to be cleared more often than I expected, but I imagine this maintenance helps with longevity of the device.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great laundry machine!
on March 25, 2026
Posted by: TereD
from Pennsylvania
[This review was collected as part of a promotion.] Doing laundry is such a breeze now with this laundry center! The different cycles to choose from are great and being able to adjust settings as needed is fantastic.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great machine!!
on March 19, 2026
Posted by: ChinosMaybeNaavy
from Fayetteville, NC
All around- a phenomenal washer & dryer! I’ve had this for a few months now- let me tell y’all about the Pros & Cons-
Pros:
Huge Capacity!!
Quick Washes and Drying Cycles!
Super Quiet & Gentle
Remembers your customizations & stores them for future uses
Easy to use UI & Super efficient with the built in apps!
Easy to install!
Huge Capacity!!
Quick Washes and Drying Cycles!
Super Quiet & Gentle
Remembers your customizations & stores them for future uses
Easy to use UI & Super efficient with the built in apps!
Easy to install!
Cons:
No Pre-Wash option- I feel as though that’s the only missing option.. there’s a rinse & spin option, but kinda would like to have the ability to use a pre-wash option for towels!
No Pre-Wash option- I feel as though that’s the only missing option.. there’s a rinse & spin option, but kinda would like to have the ability to use a pre-wash option for towels!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Replacement parts?
on January 19, 2026
Posted by: Mare
I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Warranty Not Upheld
on January 8, 2026
Posted by: Nurse4U
from Hampton TN
I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I’ve even contacted executive customer service and no one has contacted me and it’s clear they don’t care about their customers only the money they can make off of you.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 9, 2026
Hi there,
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to assist you in any possible way. We wish to have a conversation with you to collect your general opinions on this experience, examine your options, and address any other issues you may have
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1151797904, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US