Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Average customer rating
4.7
(867 Reviews)
Rating breakdown 867 reviews
5 Stars
690
4 Stars
108
3 Stars
46
2 Stars
8
1 Star
15
96%of customers recommend this product.
(
486 out of
508)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo All-in-One Ultra Capacity Washer with AI Home - Ivory
Customer Rating
5
Its real easy to use.grest size small but fits lot
on April 20, 2026
Posted by: Momonthego
[This review was collected as part of a promotion.] I love how clean my clothes get,and the dryer time is amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again.
on April 18, 2026
Posted by: Alfredo
[This review was collected as part of a promotion.] Love my laundry combo, this has the large capacity for the entire family while compact. It is efficient and integrates into my smart things.
Written by a customer while visiting Samsung US
Customer Rating
5
I love doing laundry again.
on April 15, 2026
Posted by: Lisabug
from Antioch, IL
[This review was collected as part of a promotion.] I love my new appliances. Do it now, or do it later! Push some buttons and you're doing both. You'll not regret this buy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Less than 6 months motor out, clothes stuck
on April 15, 2026
Posted by: Unhappy in WV
from WV
This is by far the worst Samsung product, less than 6 months and the motor went out, the door would not open even after trouble shooting, clothes are stuck in the machine. The Samsung service tech could not get the door open. Buyer beware, do not buy
No, I would not recommend this to a friend.
Performance
1
Design
1
Response from Samsung USBy Glaiza, Samsung, April 20, 2026
Hi Unhappy in WV,
It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus.
We would like to reassess your concern and work with you to ensure nothing is overlooked.
You may reach us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152391280) ready will help us support you more quickly.
Samsung values your business.
Glaiza
Samsung Care
It’s clear this left a strong impression. What you shared is being carefully looked at, and speaking up like this helps keep real‑life expectations in focus.
We would like to reassess your concern and work with you to ensure nothing is overlooked.
You may reach us through any of the channels below at your convenience:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152391280) ready will help us support you more quickly.
Samsung values your business.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on April 13, 2026
Posted by: Meanman
from Wisconsin
[This review was collected as part of a promotion.] Love it works great with samsung ecosystem definitely a need if u have the samsung ecosystem
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect!
on April 12, 2026
Posted by: Criscor
[This review was collected as part of a promotion.] Love everything about this combo. We are 3 peoples and i am using the machine at night time and when going to work. Perfect for us.
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the notch product
on April 11, 2026
Posted by: Kumar
from Dallas
[This review was collected as part of a promotion.] Great product. It is very efficient when compared with my previous washer. Great purchase and looks great too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on April 11, 2026
Posted by: Rika
[This review was collected as part of a promotion.] Good product and decent ai washing is good and dry
Written by a customer while visiting Samsung US