Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - Black Stainless Steel
Average customer rating
4.1
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
31
4 Stars
17
3 Stars
9
2 Stars
1
1 Star
5
74%of customers recommend this product.
(
23 out of
31)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - Black Stainless Steel
Customer Rating
2
Deli Draw comes off runners
on December 15, 2025
Posted by: Jack
from NJ
There is a lot to like about this fridge but the deli draw comes off it's runners. I've tried contact customer support but after waiting an age they just transfer you to a switchboard. Sort this out and we'd have a great fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 16, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 878007
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Features art
on December 8, 2025
Posted by: Mart
[This review was collected as part of a promotion.] So far really like my refrigerator, only had it for a week. Love the finish, no fingerprints.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Small and sweet
on December 6, 2025
Posted by: mnkittycat
from Wayzata, MN
[This review was collected as part of a promotion.] This is just the right size for our home now that our 3 sons are grown. It has just enough space for everything we need for just the two of us and occasional visitors. The counter-depth is wonderful; gave us an extra 4" of space in the main kitchen area.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice, but left door needs to be fully open!
on December 6, 2025
Posted by: DonnaR
[This review was collected as part of a promotion.] I really like the new refrigerator but the left door automatically starts closing unless fully opened. The right door is ok. Can open and it stays put enough to look inside. Just seems odd you need that the doors do not function in the same way
to do is just grab something! inside!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fantastic Fridge!
on December 3, 2025
Posted by: cojo18
from Chicago, IL
We are in LOVE with this fridge! We’ve had it for about a month and have absolutely zero issues. It’s perfect.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Looking, No Prints, Great Size
on December 2, 2025
Posted by: julieleaa0_2903
[This review was collected as part of a promotion.] This is a very attractive and adjustable refrigerator to accommodate many different sized things. The lighting is excellent with the see through shelves to find items. The finish on the exterior is superb and doesn’t show finger prints. I love the outside water and ice dispenser, the display tells how many ounces are dispensed which is excellent for precise measuring. It is very energy efficient also. I really like having the freezer on the bottom which has two drawers that easily slide out with nice compartments. This refrigerator isn’t as deep as our old one but accommodates everything just fine. This is a very nice counter depth refrigerator and I highly recommend it.
Written by a customer while visiting whirlpool.com
Customer Rating
3
It's OK for a rental.... but
on November 29, 2025
Posted by: DeeCue
from Conway, SC
[This review was collected as part of a promotion.] We got it for a short term rental. It's fine for that, but given the space of the fridge there is not a whole lot space for jugs of OJ, etc. The drawers are odd opening handles. There are a lot of shelves, but there is not enough room to adjust them to put anything tall on them. The bins on the door should be deeper. I don't think a gallon of milk can fit on them. The tray under the ice maker/water dispenser is plastic and had to remove to clean. The freezer suffers the same issue: Overall it looks spacious, but there is not a whole of room for storage. The ice are the small cubes (I miss large cubes from the past). For the price it is OK, but if I had a family of 4 that had to use this as their every day fridge, I'd say it's not spacious enough.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Needs to be recalled
on November 29, 2025
Posted by: KMCO
from Denver, CO
Deli drawer goes off track every time I open and close. This results in the doors of the refrigerator not being able to close because it is sticking out. Clearly a faulty design problem. Do not make this refrigerator your problem.
Response from whirlpool.comBy Branded Team, Consumer Care, December 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 852842
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com