Customer reviews from whirlpool.com
Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - Black Stainless Steel
Average customer rating
4.1
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
41
4 Stars
21
3 Stars
11
2 Stars
2
1 Star
5
78%of customers recommend this product.
(
35 out of
45)
Customer Reviews for Whirlpool - 36 in. Wide 23 cu. ft. French Door Refrigerator with In-Door Water and Ice - Black Stainless Steel
Customer Rating
5
Love this fridge!
on November 12, 2026
Posted by: tcol
[This review was collected as part of a promotion.] This counter depth fridge fit my space perfectly. It has plenty of room for everything and works great.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Checked all the boxes!
on November 8, 2026
Posted by: Carla 75
[This review was collected as part of a promotion.] We switched to this brand for the first time. It was the only brand that offered all the features we were looking for, which included appearance. I was pleased with the interior arrangement, especially the open bin for tall shelf items, which I can now find readily at a glance. I like the door storage, the vegetable and fruit bins and the freezer drawer storage bins. I can easily find what I am looking for.
Staying away from stainless steel was a primary consideration, and I wish the ice/water dispenser on the door was not stainless, I am forever cleaning the drip marks from the base plate. Those drip marks are from the water dispenser which we don't use often, but seem to bump often and cause an unintended flow of water to land on the plate and on the floor, leaving a stream down the front of the unit. We use the ice maker several times a day, so this was at the top of our options list. It keeps a ready supply of ice cubes which is the goal, however, it has a series of loud noises as the water refills, the cubes are released and whatever else the process is inside the ice factory! It is louder than our previous model and has taken some time to get used to.
I do like the exterior finish, easy to wipe clean, and the interior sections are easy to remove, clean and replace. On the whole we are happy with it and hope it lasts a long time!
Staying away from stainless steel was a primary consideration, and I wish the ice/water dispenser on the door was not stainless, I am forever cleaning the drip marks from the base plate. Those drip marks are from the water dispenser which we don't use often, but seem to bump often and cause an unintended flow of water to land on the plate and on the floor, leaving a stream down the front of the unit. We use the ice maker several times a day, so this was at the top of our options list. It keeps a ready supply of ice cubes which is the goal, however, it has a series of loud noises as the water refills, the cubes are released and whatever else the process is inside the ice factory! It is louder than our previous model and has taken some time to get used to.
I do like the exterior finish, easy to wipe clean, and the interior sections are easy to remove, clean and replace. On the whole we are happy with it and hope it lasts a long time!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love Whirlpool appliances
on October 28, 2026
Posted by: NernieII
[This review was collected as part of a promotion.] Love it compared to the side x side we had. Capacity and organization is a dream. Only thing I miss is having a night light option.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Pass on this one
on October 26, 2026
Posted by: Unhappymom6
[This review was collected as part of a promotion.] Poorly designed, the deli slide out drawer feels flimsy . The vegetable drawers are large, but require you to open both doors to access. The ice maker makes noise. Why can’t these things be designed well. Shelves are also flimsy.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2026
Thank you for taking the time to leave a review. We are truly sorry to hear that the design of your Refrigerator has not met your expectations. If you have any questions or concerns regarding your refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25418886, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 25418886, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Couldn't be happier
on October 26, 2026
Posted by: PaPaJohn160
[This review was collected as part of a promotion.] I love how bright it is on the inside and how easy it is to see everything that's in the refrigerator the ice maker the water is perfect
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Enjoying my new kitchen
on October 26, 2026
Posted by: Aeg84
[This review was collected as part of a promotion.] Really enjoy the set up of the shelving, family think the pizza storage area is a big plus! The easy access drawer was a smart idea that works. Temperature monitoring system is helpful as is the door ajar feature. We have found that does get triggered fairly routinely when the right side of fridge door accessed. It is occasionally hard to close.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Counter depth, but a few caveats
on October 25, 2026
Posted by: EB-VA
[This review was collected as part of a promotion.] The unit has been in place now for a month or so. Working fine. Pros: nice deep veggie drawers, two stacked on left side. Ice maker is keeping up with my heavy usage, despite what I've seen in other reviews. Ice and water dispensers flow well. Internal lighting is very good, visibility inside is excellent. Temp is very stable and easy to set with front panel. This fridge is lighter and easier to move than my previous Kenmore product. Absolutely a counter depth unit, fits neatly in my shallow spot.
Cons: Compared to the Kenmore, this Whirlpool is a bit lower in quality. Veggie drawers have no sealing parts or temp selectors, deli drawer as well. Slide out storage tray on the right seemed like a good idea, but it doesn't come out far enough to be very useful. You still have to remove front items to get to things in the back. Takes up a lot of space but provides nominal value. Whirlpool should eliminate this and make the shelves more incrementally adjustable. Left side door, with the icemaker, will swing closed on you if you don't prop it open with a drawer. I've checked the level of the fridge, and it's true and flat. Just seems like a design flaw to not have any open door stop positions that would prevent you from getting slammed on the left side. Right door doesn't do this, just the left.
Overall I would recommend this unit, but with some caveats. It's not for a 4-5 person home. Works fine for my wife and me. Design and features are a step down from my previous fridge, but acceptable. It is quiet and the control panel is easy to learn. If I had paid the list price, I believe I would have been disappointed. The sale I hit was very good, and lessens my expectations a bit.
Cons: Compared to the Kenmore, this Whirlpool is a bit lower in quality. Veggie drawers have no sealing parts or temp selectors, deli drawer as well. Slide out storage tray on the right seemed like a good idea, but it doesn't come out far enough to be very useful. You still have to remove front items to get to things in the back. Takes up a lot of space but provides nominal value. Whirlpool should eliminate this and make the shelves more incrementally adjustable. Left side door, with the icemaker, will swing closed on you if you don't prop it open with a drawer. I've checked the level of the fridge, and it's true and flat. Just seems like a design flaw to not have any open door stop positions that would prevent you from getting slammed on the left side. Right door doesn't do this, just the left.
Overall I would recommend this unit, but with some caveats. It's not for a 4-5 person home. Works fine for my wife and me. Design and features are a step down from my previous fridge, but acceptable. It is quiet and the control panel is easy to learn. If I had paid the list price, I believe I would have been disappointed. The sale I hit was very good, and lessens my expectations a bit.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Overall Excellent Craft and Quality
on October 22, 2026
Posted by: WP Fridge 2026
[This review was collected as part of a promotion.] We have owned a number of refrigerators. We have had issues with all of them outside of Whirlpool. In fact, our last service person told us to go back to Whirlpool after the compressor went out on our last fridge. This new Whirlpool is a dream. The cooling was fast right away and we love how you can modify the temperature for the different areas. Being that this is a counter depth size, the capacity feels much more spacious that we thought it would. I am also obsessed with the number of drawers and the pull out try where we keep are most often used milks and creamers. Overall great fridge!!!
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com