Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 18 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - Black
Average customer rating
4.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
12
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
0
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Whirlpool - 28 in. Wide 18 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - Black
Customer Rating
5
Very quiet
on October 15, 2026
Posted by: Irish Lane
[This review was collected as part of a promotion.] It maintains a constant temperature, no noise and it fits perfectly in my small kitchen space. It has three adjustable shelf spaces, a deli drawer, a veggie bin and five door spaces. I've researched different brands online and Whirlpool ranks number one for refrigerators.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it
on September 24, 2026
Posted by: Julezz
[This review was collected as part of a promotion.] I love how big & flexible the shelves are it was fun to fill it. The temperature is perfect in every spot inside the fridge, the freezer is great no problem putting things where it goes.all in all I love this fridge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very Loud - Cools Well, but loud
on September 14, 2026
Posted by: HH#2026
[This review was collected as part of a promotion.] The first delivered refrigerator had to be exchanged - it was so loud, humming, support suggested keeping it for 48 hours to let everything settle. It was sooooo loud. Did an exchange. This one is loud as well, not as loud as the first one. The cooling is loud, just don't think a refrigerator should make enough noise in a house to be noticed. Disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 15, 2026
We value your time and would like to look into the concerns with your Refrigerator.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24944211, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration/Full-Size_Refrigerators/Product_Info/Product_Assistance/Refrigerator_Normal_Sounds_and_Noises . If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information, reference Case # 24944211, and a restatement of your issue.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Second Fridge
on September 13, 2026
Posted by: CAS2026
[This review was collected as part of a promotion.] Good as a second fridge, we have it in the basement, a great addition to our finished basement
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great second refrigerator!
on September 7, 2026
Posted by: Princess46
[This review was collected as part of a promotion.] Love my new Whirlpool refrigerator to be used as a second refrigerator in the laundry room. Just the right size and love the nice stainless finish.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Obviously like the style and is also quieter.
on August 3, 2026
Posted by: Panda3846
from Calgary, Alberta
(This review was collected as part of a promotion.) Purchased black fridge at the end of June as my other appliance was old and was malfunctioning.
Love this new fridge as it matches the colour of my other appliances which are also black in colour and they are also Whirlpool appliances.
Love this new fridge as it matches the colour of my other appliances which are also black in colour and they are also Whirlpool appliances.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Hear it
on July 29, 2026
Posted by: Tam’s frig
[This review was collected as part of a promotion.] I frequently hear it running and I never noticed my old refrigerator running definitely hear this one and it sounds off or something-not a smooth even noise, but still working
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice look
on July 23, 2026
Posted by: PapaSam217
[This review was collected as part of a promotion.] All working well. Background running noise is a bit noisy
Written by a customer while visiting whirlpool.com