Customer reviews from whirlpool.com
Whirlpool - 28 in. Wide 18 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - Black
Average customer rating
4.1
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
12
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
0
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Whirlpool - 28 in. Wide 18 Cu. Ft. Top-Freezer Counter-Depth Refrigerator with Total Coverage Cooling - Black
Customer Rating
2
Shelving bends under weight
on October 25, 2026
Posted by: Disappointed311
[This review was collected as part of a promotion.] Refrigerator cools and freezes well. Am disappointed the glass shelving bends with the weight of milk, bottles and cans. If the shelves could hold appropriate weight when full, I’d rate it higher.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 28, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the design of your Refrigerator shelves has not met your expectations. If you have any additional questions or concerns regarding your refrigerator, please feel free to connect with us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25407571, and provide a brief summary of your issue.
We truly look forward to assisting you.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your contact details, reference Case #25407571, and provide a brief summary of your issue.
We truly look forward to assisting you.
Best regards,
Marie Q.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Most likely would not purchase again
on October 24, 2026
Posted by: Big Tastee
[This review was collected as part of a promotion.] Four choices for temp in fridge,,not cold enough, may have a problem, door storage leaves little options for configuration of bins no butter compartment one bottom drawer sucks.sliding drawer up top doesn’t open far enough to get item out.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great refrigerator
on October 19, 2026
Posted by: AlwaysHappy
[This review was collected as part of a promotion.] This refrigerator is great. It cools fast and evenly. For a smaller recuperating it is surprisingly roomy. The door shelves are deep enough to store plenty in the doors. The freezer section works great too. We bought the approval ice maker which is much better than the much more expensive counterpart that I had previously.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
on October 19, 2026
Posted by: Georgia7
[This review was collected as part of a promotion.] I like the flexibility and organization. It is not as wide as our previous refrigerator. That is our mistake. The refrigerator is perfect as far as temperature.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far so good
on October 18, 2026
Posted by: Alibaba 66
[This review was collected as part of a promotion.] so far so good seems to be a nice Appliance a good size for what I need this is my second one first one did not and have him really respect him work properly so I just hope it lasts me 10 years if it does back and head to the review
Written by a customer while visiting whirlpool.com
Customer Rating
4
Roomy refrigerator
on October 15, 2026
Posted by: terryfridge
[This review was collected as part of a promotion.] We like the appearance of our refrigerator. It has good space and storage. Only negative is we miss not having a light bulb in the freezer.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Uneven temperature
on October 15, 2026
Posted by: fredie flint
[This review was collected as part of a promotion.] Hard to keep even temperature thru out the refrigerator. Different shelves have varying temps. Electronic temp control would be better. Freezer door is very light weight, almost feels like it needs more insulation.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features!
on October 15, 2026
Posted by: Seanest
[This review was collected as part of a promotion.] Very efficient and has lots of space. Lots of shelves makes it easy to organize
Written by a customer while visiting whirlpool.com