Customer Reviews for KitchenAid - Ultra Power 5-Speed 60W Hand Mixer Sky - Aqua
Customer Rating
5
Great hand mixer
on September 11, 2021
Posted by: Babs56
from Minneapolis, Minnesota
[This review was collected as part of a promotion.] I have not had new hand mixer in 30 years I am amazed at how quiet this kitchenaid mixer is. It works great and is not bulky. Great fit.
I purchased this about 8 months ago, and used it probably less than ten times before one of the beaters broke. The whisk ends were not even permanently attached to the insert parts. They just go into holes. I am also disappointed in its power. Much weaker than cheapie brands. I called the customer service line to see if I could get a replacement beater and got nowhere, could not even get to a person before the automated call just hung up on me. Really disgusted that not only did it break, but I couldn't even get a hold of customer service. I am NOT replacing the beaters at my expense. I would rather buy a different brand mixer.
No, I would not recommend this to a friend.
Response from Kitchen AidBy Consumer Affairs, January 11, 2021
Hi Lulu11,
Thank you for providing feedback on your 5 Speed Hand Mixer. We are sorry to learn of your experience with the unit. Please contact KitchenAid directly at 1-800-541-6390 or kitchenaid_receipts_usa(at)kitchenaid(dot)com so we can try to further assist with your current issue.
I bought my hand mixer back in October and finally got around to using it for the first time on Christmas Day! Maybe I didn’t read close enough, but why does one beater lock in while the other does not?
I love Kitchen aid and this is a good mixer but it needs improvement with the beaters. I’m had to by the attachments twice because they want to bend. If y’all fixed this issue this mixer would be a banger.
I had just received my first KitchenAid stand mixer and decided to “upgrade” my hand mixer as well. After using no more than 5 times the hand mixer now has two speeds - unplugged and high. The only way to turn the mixer on is to plug it in, (it is stuck on high and can’t be changed), when I want to turn it off, I have to unplug it. Terrible purchase!
No, I would not recommend this to a friend.
Response from Kitchen AidBy saurbcl, KASA, May 8, 2020
Dear NanaBear79, Thank you for your review. We are sorry to learn of the concern you expressed regarding your KitchenAid Hand Mixer. We would like to inquire further about your review with you. Please respond to this email address kitchenaid_receipts_usa@kitchenaid.com, with your name, user ID#231837862 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you. Review Team
I bought this maybe a month ago and I am so glad I did it help baking so much easier and faster the locking cord helps out as well so the cord doesn’t get in the way. Definitely a product needed if you bake a lot.