Customer reviews from frigidaire.com
Frigidaire - Professional 36 in. Wide 21 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Custom-Flex Temp Drawer - Stainless Steel
Average customer rating
4.8
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
80
4 Stars
19
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Frigidaire - Professional 36 in. Wide 21 Cu. Ft. Counter-Depth 4-Door French Door Refrigerator with Custom-Flex Temp Drawer - Stainless Steel
Customer Rating
5
New Fridge
on June 11, 2026
Posted by: CPO Fraga
[This review was collected as part of a promotion.] Love the appearance and ice making and dispensation. We’re not crazy about the little snack drawer’s because they hardly hold anything.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 12, 2026
Hi there. Thank you for taking the time to share your feedback. We're delighted to hear that you love the appearance of your Frigidaire refrigerator and are pleased with the ice maker and dispenser performance. We also appreciate your honest comments regarding the snack drawers. We understand that having limited storage space in these compartments can be disappointing, especially when you're looking for convenient access to frequently used items. Feedback like yours is invaluable, as it helps us identify opportunities to improve the design and functionality of our products. Thank you for choosing Frigidaire, and we hope you continue to enjoy your refrigerator for years to come.
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frig
on June 10, 2026
Posted by: WAP80
[This review was collected as part of a promotion.] So far so good. Everything is working. Setup was easy. Quiet and plenty of space. All components working nicely and chilling well.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 11, 2026
Hi, WAP80! Thank you for sharing your feedback on your Frigidaire refrigerator. We’re glad to hear everything is working well, setup was easy, and that you’re enjoying the quiet operation and spacious design. It’s great to know it’s keeping everything nicely chilled for you.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re happy to help anytime.
-Rox.
If you ever need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday–Friday, 8:30 a.m. to 8:00 p.m. EST—we’re happy to help anytime.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 8, 2026
Posted by: Boat girl 70
[This review was collected as part of a promotion.] We love our new Frigidaire except for the amount of ice it makes. It has ice in the door and in the bottom freezer. It just takes a long time to make ice and you just don’t get a lot. Other than that it’s great. For the size ( we were limited with space) it seems to hold a lot of stuff!
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 9, 2026
Hello Boat Girl 70, thank you for sharing your feedback! We’re glad to hear you’re enjoying your new Frigidaire refrigerator overall and that it’s providing plenty of storage space despite your size limitations.
We do understand your concern regarding ice production from both the door and freezer icemakers. Ice production rate and capacity can vary based on usage patterns, freezer temperature settings, and how frequently the door is opened. In some cases, it can also take a bit of time for a new unit to reach optimal ice-making performance after initial setup.
We appreciate you pointing this out, and we’re happy to hear that aside from the ice production, the unit is meeting your expectations.
If you would like, our Customer Support team can help review your model settings and ensure everything is operating as intended. You can reach us via Live Chat on our website or by calling 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We do understand your concern regarding ice production from both the door and freezer icemakers. Ice production rate and capacity can vary based on usage patterns, freezer temperature settings, and how frequently the door is opened. In some cases, it can also take a bit of time for a new unit to reach optimal ice-making performance after initial setup.
We appreciate you pointing this out, and we’re happy to hear that aside from the ice production, the unit is meeting your expectations.
If you would like, our Customer Support team can help review your model settings and ensure everything is operating as intended. You can reach us via Live Chat on our website or by calling 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Loving new fridge
on June 5, 2026
Posted by: Rebasuz
[This review was collected as part of a promotion.] Fridge is everything I wanted. Plenty of space. Love the middle drawer. We use as a freezer to store boxed items.
Response from frigidaire.comBy Rox, Online Outreach Specialist, June 8, 2026
Hi, Rebasuz! We’re really glad to hear you’re loving your new Frigidaire refrigerator! It’s great that the space and layout are working so well for you, and that the middle drawer is coming in handy as a freezer for your boxed items—that’s a really smart use of the flexibility.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
If you ever need assistance or have questions down the line, you can reach us anytime via live chat at www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
-Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Instructions and setup
on June 5, 2026
Posted by: Lisalovesblue
[This review was collected as part of a promotion.] I'm brought home the whole Frigidaire professional set and it is nice but the install and set up for the wifi is difficult to understand. I even tried to YouTube it but no luck.
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 8, 2026
Hi there, Lisalovesblue! Thank you for sharing your feedback. We're delighted to hear that you're enjoying your Frigidaire Professional appliance suite and that you're happy with your purchase overall.
I do understand, however, how frustrating it can be when the installation process and Wi-Fi setup aren't as straightforward as expected. Connected appliance features are intended to add convenience, not create additional challenges, so I can appreciate your disappointment after spending time trying to find answers, including searching for video tutorials online without success.
Your comments regarding the setup instructions and the need for clearer Wi-Fi connectivity guidance and support resources are extremely valuable. Feedback like yours helps us identify opportunities to improve the onboarding experience and make it easier for customers to take full advantage of their appliances' smart features.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
I do understand, however, how frustrating it can be when the installation process and Wi-Fi setup aren't as straightforward as expected. Connected appliance features are intended to add convenience, not create additional challenges, so I can appreciate your disappointment after spending time trying to find answers, including searching for video tutorials online without success.
Your comments regarding the setup instructions and the need for clearer Wi-Fi connectivity guidance and support resources are extremely valuable. Feedback like yours helps us identify opportunities to improve the onboarding experience and make it easier for customers to take full advantage of their appliances' smart features.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Mostly great
on June 4, 2026
Posted by: dgiuffrida
[This review was collected as part of a promotion.] This refrigerator is sleek and spacious. I love how flexible the interior is with shelves that tuck away and sliders on the door. The finish seems to resist smudges but wipes clean easily when they happen. Temp control is solid.
I do miss the auto fill water feature my old GE had, and I really wish the lower ice could be turned off indepently from the ice in the door, and only leveraged as needed. This seems like a silly design oversight. The depth is deeper than many so-called counter-depth models and requires the wide doors to be fully in front of your counters to open, so be aware of your space. It would also be nice if the owner's manual identifying the electronic controls were included with delivery rather than having to hunt them down on the Frigidaire site.
All of that said, I do really like it, and recommend it to buyers who can tolerate the above.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 5, 2026
Hi dgiuffrida,
Thank you for sharing such detailed feedback about your refrigerator. We’re glad to hear you’re enjoying the sleek design, spacious interior, flexible shelving, smudge-resistant finish, and reliable temperature control.
We also appreciate your honest comments regarding the features you miss, including the auto-fill water function and the ability to independently control the lower ice maker, as well as your feedback about the unit’s depth, door clearance requirements, and the convenience of having the user manual included upon delivery. Insights like yours are very valuable and will be shared with our product team for review.
We’re happy to hear that overall you are satisfied with the refrigerator and would recommend it to others who can accommodate its design and layout considerations.
For any additional questions or support, please continue working with us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
— Reed
Thank you for sharing such detailed feedback about your refrigerator. We’re glad to hear you’re enjoying the sleek design, spacious interior, flexible shelving, smudge-resistant finish, and reliable temperature control.
We also appreciate your honest comments regarding the features you miss, including the auto-fill water function and the ability to independently control the lower ice maker, as well as your feedback about the unit’s depth, door clearance requirements, and the convenience of having the user manual included upon delivery. Insights like yours are very valuable and will be shared with our product team for review.
We’re happy to hear that overall you are satisfied with the refrigerator and would recommend it to others who can accommodate its design and layout considerations.
For any additional questions or support, please continue working with us through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
WiFi enable impossible
on May 30, 2026
Posted by: WBro
[This review was collected as part of a promotion.] Really like the refrigerator but have tried to enable the WiFi multiple times to get connected to the app without success. I have read through the owners manual and looked it up on how to vi the internet to no avail. Very frustrating.
Response from frigidaire.comBy Reed, Online Outreach Specialist, June 2, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you really like your refrigerator, however we’re sorry to hear you’ve been experiencing difficulty connecting it to WiFi and the app even after reviewing the owner’s manual and attempting multiple times. We understand how frustrating this can be when a feature does not connect as expected, and we appreciate you bringing this to our attention. For further assistance or support, please connect with us through live chat at Frigidaire.com or call 1-800-374-4432, Monday - Friday, 8:30am – 8:30pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Replaced a full size KitchenAid
on May 27, 2026
Posted by: Ray1949
[This review was collected as part of a promotion.] We have been amazed at the amount of space this has. Our concerns re a counter depth model were unfounded. Establishing a WiFi connection was difficult and I’m not seeing much functionality in the App. The unit has very nice lines. Looks good in our kitchen.
Response from frigidaire.comBy Maria, Online Outreach Specialist, May 28, 2026
Thank you for taking the time to share your feedback with us! We’re delighted to hear that you’ve been pleasantly surprised by the amount of space your refrigerator provides and that your initial concerns were unfounded. It’s wonderful to know that the unit’s design and clean lines look great in your kitchen and complement your space so well.
We also appreciate you sharing your experience regarding the WiFi connection setup and the app functionality. Customer feedback like yours is very important to us and helps us continue improving our products and features.
If you ever need additional assistance with the WiFi connection, app features, or any other questions about your appliance, our team will be happy to help. You can connect with us through Live Chat at Frigidaire-com or contact us by phone at 1-800-374-4432, Monday through Friday from 8:30 AM - 8:00 PM EST.
Thank you for choosing Frigidaire. We truly appreciate your support and your valuable feedback! - Maria
We also appreciate you sharing your experience regarding the WiFi connection setup and the app functionality. Customer feedback like yours is very important to us and helps us continue improving our products and features.
If you ever need additional assistance with the WiFi connection, app features, or any other questions about your appliance, our team will be happy to help. You can connect with us through Live Chat at Frigidaire-com or contact us by phone at 1-800-374-4432, Monday through Friday from 8:30 AM - 8:00 PM EST.
Thank you for choosing Frigidaire. We truly appreciate your support and your valuable feedback! - Maria
Written by a customer while visiting frigidaire.com