Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Average customer rating
4.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
102
4 Stars
11
3 Stars
9
2 Stars
3
1 Star
9
85%of customers recommend this product.
(
94 out of
110)
Customer Reviews for Samsung - Galaxy S26 Ultra 1TB - Black (AT&T)
Posted by: KCCR
from Dallas
Verified Purchase:Yes
Absolutely junk. It acts more like a data-collecting robot than a phone. It freezes and gets overwhelmed as AI works in the background to capture what the user is doing. smartphone
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, September 8, 2026
Hello there.
Thank you for sharing your feedback. We are sorry to hear that your experience with the Samsung Galaxy S26 Ultra has been frustrating and that you are encountering freezing issues.
To help clear up those background freezes, you can try giving the phone a quick restart or going into Settings > Device Care to tap Optimize Now to close out stuck apps. You can also turn off or adjust the background features by heading to Settings > Advanced Features > Advanced Intelligence.
If it's still acting up after that, please reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can take a closer look at what's going on.
Thank you for sharing your feedback. We are sorry to hear that your experience with the Samsung Galaxy S26 Ultra has been frustrating and that you are encountering freezing issues.
To help clear up those background freezes, you can try giving the phone a quick restart or going into Settings > Device Care to tap Optimize Now to close out stuck apps. You can also turn off or adjust the background features by heading to Settings > Advanced Features > Advanced Intelligence.
If it's still acting up after that, please reach out to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can take a closer look at what's going on.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Arizona
Verified Purchase:Yes
Better quality
Easily manageable
And no issues
Easily manageable
And no issues
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 16, 2026
Hi Diego, thank you for the review! We are happy to hear that you consider the Galaxy S26 Ultra your best phone and that you are enjoying its top quality and easy management. We truly appreciate you choosing AT&T! If you ever need our help, you can find us through any of the support channels below.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Gronemeyer
from New Mexico
Verified Purchase:Yes
Phone is alright. Not quite as useful as pixel is.
The call screen is functional, no where near as polished as on pixel. Voice to text isn't as polished as pixel. Cameras appear about the same. The pen is nice, but not as useful as the s22 pen was. Samsung removed features. I bouth this over a pixel due to games and the watch is better for medical issues than pixels. Only way to get better medical stuff is through ios and i am not a fan of apple. So here i am.
The call screen is functional, no where near as polished as on pixel. Voice to text isn't as polished as pixel. Cameras appear about the same. The pen is nice, but not as useful as the s22 pen was. Samsung removed features. I bouth this over a pixel due to games and the watch is better for medical issues than pixels. Only way to get better medical stuff is through ios and i am not a fan of apple. So here i am.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Andres, September 9, 2026
Hello, Gronemeyer.
Thank you for taking the time to share your detailed comparison and feedback regarding the Samsung Galaxy S26 Ultra. We appreciate your candid thoughts on how the call screening, voice-to-text, and S Pen functionality stack up against your previous experiences.
We take all customer insights seriously, especially regarding feature preferences and how you utilize the device alongside your smart watch for health management. We appreciate you being a part of the AT&T community, and we are glad that the device is meeting your specific requirements for gaming and medical tracking.
Thank you for taking the time to share your detailed comparison and feedback regarding the Samsung Galaxy S26 Ultra. We appreciate your candid thoughts on how the call screening, voice-to-text, and S Pen functionality stack up against your previous experiences.
We take all customer insights seriously, especially regarding feature preferences and how you utilize the device alongside your smart watch for health management. We appreciate you being a part of the AT&T community, and we are glad that the device is meeting your specific requirements for gaming and medical tracking.
Written by a customer while visiting ATT.com
Posted by: Paula E
from Charlotte NC
Verified Purchase:Yes
Love the new phone. Similar to my S24 but better features with the phone, easier to upload and the storage is so much better.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: StormyShay
from Wheatfield, IN
Verified Purchase:Yes
Its been great with very little to no issues. The camera is great but at times doesn't seem to be as good as the s24 ultra. But the video is super clear which is nice.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Doc Reevez
from Somerville, New Jersey
Verified Purchase:Yes
My new phone is fast, fun, and easy to use. It's the nicest phone I've ever had.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
Great Phone, User friendly, and stylish
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Nashville Indiana
Verified Purchase:Yes
Love my new phone. The extra memory will come in handy.
I would recommend this to a friend!
Written by a customer while visiting ATT.com