Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Average customer rating
4.5
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
43
4 Stars
8
3 Stars
7
2 Stars
1
1 Star
2
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - White (AT&T)
Posted by: Bulent simpil
Verified Purchase:Yes
I returned the product 14 days ago, but it still hasn't been removed from the system. I am unable to buy a new phone.
Response from ATT.comBy AT&T CARE - Pablo, June 4, 2026
Hi there! We're truly sorry for the delay with your Samsung Galaxy S26 Ultra return and the frustration it has caused with placing a new order. This is definitely not the experience we want for you.
Even though the return is now complete, we want to look into your account status and ensure everything is fully resolved. Please fill out our self-service form so we can connect:
🔗 https://www.att.com/get-support/
Once submitted, we'll reach out shortly to assist you directly. We look forward to helping you get your new phone soon, and thank you for being part of the AT&T community.
Even though the return is now complete, we want to look into your account status and ensure everything is fully resolved. Please fill out our self-service form so we can connect:
🔗 https://www.att.com/get-support/
Once submitted, we'll reach out shortly to assist you directly. We look forward to helping you get your new phone soon, and thank you for being part of the AT&T community.
Written by a customer while visiting ATT.com
Posted by: Rb4690
from Fl
Verified Purchase:Yes
Ever since I got tith this S26, it's been constant freezing up, slow or some kind of connectivity issues. Because of my work, I spend a great deal of time watching & listening to podcasts, videos or listening to music. Never had an issue with my S21 until now that I got this S26. I've only had this phone for a short time, but it has become very frustrating and disappointing so far.
No, I would not recommend this to a friend.
By Samsung, April 22, 2026
Hi there Rb4690, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the seamless and uninterrupted usage of your device is to you every day. We have some resources available online to help you maximize the speed of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet" and "Samsung phone or tablet freezes and crashes". We also have our team of experts available to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: SnyTro
from Surprise Arizona
Verified Purchase:Yes
Its fast and does anything you need it to do
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: MsMiller
from Atlanta, GA
Verified Purchase:Yes
This has to be the best Samsung ever. My students laughed at my older phone. They talked about it being an android and couldn't do what their iPhone do. They made unjust comparisons of my phone to their even older models and my phone did not fair well. But oh baby, this phone has made their mouths drop. The picture clarity, screen sharing ability, easy accessibility, it adapted to all my medical and personal apps, and overall appearance had them rethinking their iPhones. It was the best day ever for me and my new phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: CJGarcia1323
from texas
Verified Purchase:Yes
Great Phone, features are identical with just extra cool new features. Feels lighter than my S23 Ultra. Its about the same as before, just a bit updated.
Written by a customer while visiting ATT.com
Posted by: Constance2
from Mississippi
Verified Purchase:Yes
I have less space on this phone than my S22. had to delete many things.
Written by a customer while visiting ATT.com
Posted by: D Piccoli
from Greenville SC
Verified Purchase:Yes
This amazing device just keeps getting better. The latest iteration of the S26 Galaxy Ultra does not disappoint. Thr privacy screen works well if you need it, but the rest of the improvements are top-notch. The camera and video quality is outstanding. And One UI is very good. The S pen is still fun. I don't use it much, but I'm glad it's there.
Written by a customer while visiting ATT.com
Posted by: Markymark1
from Maryland
Verified Purchase:Yes
I’m usually an iPhone person but this phone has great features that an iPhone doesn’t have and the pictures it takes is awesome. It’s much faster than the iPhone. I’m glad I switched.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 23, 2026
Markymark1, we are happy to hear that you are glad you made the switch to the Galaxy S26 Ultra! It is good to know that you are loving the unique features, fast performance, and excellent camera quality. In case you need our assistance in the future, you can get in touch with us via phone at 800‑331‑0500. Or, alternatively, you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Thank you for sharing your feedback with AT&T.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Thank you for sharing your feedback with AT&T.
Written by a customer while visiting ATT.com