I tried to talk him into a Google Pixel phone. I converted from Samsung some years ago. Also, LG and I just found out to me Google phones are better, too much bloatware on Samsung but that's what he wanted so that's what he got...
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 22, 2026
Hi there, SJ Barbee. Thank you for sharing your feedback with us! We appreciate you taking the time to share your perspective, and we are glad that your son was able to get the exact phone he wanted with the Samsung Galaxy S26 Ultra.
We understand your preference for a streamlined experience, and we know that balancing user preferences with different operating system styles can be a challenge. We hope your son enjoys the features and performance of his new device, and we appreciate your family choosing AT&T to stay connected.
It was a fraud order and rejection upon delivery and returned.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 16, 2026
Hey there, Annue! We apologize for the stress and frustration this fraudulent order has caused. We understand how critical it is to get this unauthorized activity sorted out, especially after the shipment was rejected upon delivery and returned to us.
If you'd like to take a closer look at your account and ensure everything has been taken care of, don't hesitate to send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our team can look into the return status and ensure your account is fully secure.
Hey AriTsy, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We are pleased to hear that you are finding this device is meeting your overall expectations in functionality. We have some resources available online to help you maximize your experience with your device titled "Galaxy S26 AI Experience", "Use the S Pen with Galaxy S26 Ultra", and "Use camera features on Galaxy S26". We also have the complete manual available for your device to help you best align the settings to your preferences, and our team of experts to answer any questions you may have along the way. WE appreciate you being a Samsung customer. -Elizabeth