I traded in my paid off Samsung S23 Ultra and was able to uprgade it for a Samsung S26 Ultra. I took good care of my phone and was able to get a decent rebate for the new one I upgraded to. The process was easy, and I was able to seamlesly uprade my service to a better one to use with my new phone.
I did to see the phone so why is y'all charge me for a phone that I don't have
Response from ATT.comBy AT&T CARE - Andres, May 27, 2026
Hi there! Thank you for bringing this to our attention, and we want to help you clear this up immediately. We understand how stressful it is to see a charge for a Galaxy S26 Ultra that you do not have in your possession.
Our goal is to make sure your billing is completely accurate and clear. We want to investigate this charge and resolve it for you right away. Please fill out our self-service form at att.com/get-support so we can assign the right expert to your case and help you look into what happened, and fix this issue.
Some of the features for my apps will not work on this phone for some reason
By Samsung, April 24, 2026
Hello Confused01, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important specific apps are to you with your device every day. We have a great article available online to help you troubleshoot the compatibility of your device at your convenience titled "App is crashing or not working on Samsung phone or tablet". We also have our team of experts available through chat to assist you further if you continue to experience this matter with your device. Thank you for being a Samsung customer. -Elizabeth