Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
88
4 Stars
15
3 Stars
4
2 Stars
7
1 Star
12
83%of customers recommend this product.
(
77 out of
93)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Posted by: Anonymous
Verified Purchase:Yes
So far, best Galaxy I've ever owned! Still learning all the new features!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Shiner Tx
Verified Purchase:Yes
I was not fully informed of some conditions on paying off phones
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, June 17, 2026
Thank you for taking the time to share your experience with us, Rebecca. We’re truly sorry to hear that you weren’t fully informed about the conditions related to paying off your phones. Clear communication is essential, and we understand how frustrating it is to feel like important details weren’t explained upfront.
If you reach out to us, we’d be glad to review your account and go over the payoff terms and conditions in a way that’s easy to understand.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🌐 att.com/support/wireless
Your experience matters to us, and we want to make sure you have the clarity and support you need moving forward.
If you reach out to us, we’d be glad to review your account and go over the payoff terms and conditions in a way that’s easy to understand.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🌐 att.com/support/wireless
Your experience matters to us, and we want to make sure you have the clarity and support you need moving forward.
Written by a customer while visiting ATT.com
Posted by: Hhjr
from Elpaso
Verified Purchase:Yes
Had a s22 ultra and it was good to me decided to get 26 and its been great
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Milwaukee wi
Verified Purchase:Yes
I was all paid off with my Samsung 2023. You offered a free upgrade. I took the upgrade only to be locked in to 3 years with crappy service. On top of that i have to pay all of these fees, and a ridiculously high bill until you decide to give me the monthly credits. I am not Happy at all.
Response from ATT.comBy AT&T CARE - Andres, July 23, 2026
Hi there, Christina!
Thank you for bringing your concerns to our attention. We are very sorry to hear about your frustration regarding your upgrade to the Galaxy S26 Ultra, the unexpected fees, and the delay in your monthly bill credits. We understand how stressful it is to feel locked into a long-term agreement while dealing with a higher bill than expected and service that is not meeting your standards.
We want to get this reviewed by the right team immediately to see how we can assist. Please reach out to our dedicated support teams by sending a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Our digital team can access your account details, review the promotion details for your upgrade, and check the status of your monthly bill credits.
Thank you for bringing your concerns to our attention. We are very sorry to hear about your frustration regarding your upgrade to the Galaxy S26 Ultra, the unexpected fees, and the delay in your monthly bill credits. We understand how stressful it is to feel locked into a long-term agreement while dealing with a higher bill than expected and service that is not meeting your standards.
We want to get this reviewed by the right team immediately to see how we can assist. Please reach out to our dedicated support teams by sending a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Our digital team can access your account details, review the promotion details for your upgrade, and check the status of your monthly bill credits.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Arkansas Sheridan
Verified Purchase:Yes
Since receiving the phone no complaints runs very smooth alot of things still to figured out but enjoying it very much
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: joan234
from Philadelphia
Verified Purchase:Yes
nice phone but the camera lens is sticking out the phone other then that it's a good phone sounds and picture is good.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Amakweku
Verified Purchase:Yes
Its all that its design to do..i love everything about it.
Written by a customer while visiting ATT.com
Posted by: Pirate 11
from Kansas City, MO.
Verified Purchase:Yes
If I had to do again I wouldn't buy it. They made things that were easy to do with the S21 more difficult.
No, I would not recommend this to a friend.
By Samsung, May 1, 2026
Hi there Pirate 11, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand upgrading to a new device can come with a learning curve, and cause frustration as you adjust to the differences from your previous device. We have some resources available online to assist you with this including articles for the changes titled "Galaxy S26 AI Experience" and "Use the S Pen with Galaxy S26 Ultra". We also have the complete manual and our team of experts available online to assist you with additional settings, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com