Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Average customer rating
4.3
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
88
4 Stars
15
3 Stars
4
2 Stars
7
1 Star
12
83%of customers recommend this product.
(
77 out of
93)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Posted by: MeganR
Verified Purchase:Yes
Was told my s22 utlra needed tobe updated that the phone was no good anymore and that i needed a new phone. Then come to find out it was just towers were down for 3 weeks in my area.
Response from ATT.comBy AT&T CARE - Andres, July 29, 2026
Hi there, Megan.
Thank you for sharing your experience. We apologize for the misinformation and frustration caused by being told you needed to upgrade your device when the issue was actually a local tower outage.
We want to make sure you are getting the reliable service you pay for. Please send a direct message to our support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your service address, verify the current network status, and review the details of your recent upgrade interaction.
Thank you for sharing your experience. We apologize for the misinformation and frustration caused by being told you needed to upgrade your device when the issue was actually a local tower outage.
We want to make sure you are getting the reliable service you pay for. Please send a direct message to our support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your service address, verify the current network status, and review the details of your recent upgrade interaction.
Written by a customer while visiting ATT.com
Posted by: MLCMICHAEL
from Bakersfield California
Verified Purchase:Yes
They removed my favorite feature I can't take pictures with my stylus anymore it really sucks that was my favorite feature they should put it back
No, I would not recommend this to a friend.
By Samsung, May 18, 2026
Hello Mlcmichael, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know how disappointing it can be when features you have loved using in the past have been removed or changed on your device. We have the complete manual for your device available online to help you discover the hand gestures and voice commands you can use with the camera of your device, and fully align your device to your preferences. We also have our team of experts available through chat to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Connie DC
from San Diego
Verified Purchase:Yes
I have been a Android user for the last 18 years. I traded in my Samsung s23 Plus for the s26. The trade-in process is easy they send you a box you put it in and you return it simple. I like the stylus for situations where I'm wanting to be a little bit more creative or tired of my fat finger syndrome! I like the privacy screen and I'm able to use my Zagg screen protector with no issues. I did need to reprogram my biometrics with a new Zagg screen protector. The battery lasts longer than my previous one. The ability to transfer data from my old phone to my new phone was so easy. There is no physical SIM card on the Ultra S26. It is a tad bigger than the S23+. Happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: PedroC
Verified Purchase:Yes
Please go to VZ/TMO, they will get you the best deals. It’s so sad and cold in those stores. PHONE IS A 5 Star
Response from ATT.comBy AT&T CARE - Andres, July 27, 2026
Hello, Pedro.
Thank you for taking the time to share your feedback. We are glad to hear that you love the device, but we are sorry to hear that your experience in our stores did not live up to expectations. We want our store environments to feel welcoming and energetic, and we appreciate you letting us know where we fell short.
While you can always view our current promotions directly on our website, our team is also available online to help you find the best value. Please send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look into your account details and help you find the right deals for you.
Thank you for taking the time to share your feedback. We are glad to hear that you love the device, but we are sorry to hear that your experience in our stores did not live up to expectations. We want our store environments to feel welcoming and energetic, and we appreciate you letting us know where we fell short.
While you can always view our current promotions directly on our website, our team is also available online to help you find the best value. Please send us a direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look into your account details and help you find the right deals for you.
Written by a customer while visiting ATT.com
Posted by: txlilsis46
from Oklahoma
Verified Purchase:Yes
Beautiful, fast and I love it !
Everything you want in a phone.
Everything you want in a phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Josh4319
Verified Purchase:Yes
It really a nice phone love it so far
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Twinning
from North Carolina
Verified Purchase:Yes
Upgraded from S23, and haven't noticed to much of a change as far as function. Does have better camera quality, but I need more time to play with new features to get the full experience, if different at all!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Rickys Ultra
from Beattyville,Ky.
Verified Purchase:Yes
So far this phone is absolutely awesome. The AI is everything its suppose to be and more. Plus the privacy screen is just the best.
I would recommend this to a friend!
Written by a customer while visiting ATT.com