Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Average customer rating
4.3
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
101
4 Stars
18
3 Stars
5
2 Stars
7
1 Star
12
85%of customers recommend this product.
(
91 out of
107)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Cobalt Violet (AT&T)
Posted by: Anonymous
Verified Purchase:Yes
Some of the features for my apps will not work on this phone for some reason
By Samsung, April 24, 2026
Hello Confused01, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important specific apps are to you with your device every day. We have a great article available online to help you troubleshoot the compatibility of your device at your convenience titled "App is crashing or not working on Samsung phone or tablet". We also have our team of experts available through chat to assist you further if you continue to experience this matter with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: cnote96
from Chicago
Verified Purchase:Yes
Better than I expected. Haptics better, Screen, speed, battery. AI awesome! I'm thankful I was able to get this at a great deal.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Lafayette LA
Verified Purchase:Yes
Got the phone as "trade in" on a filly paid off phone. Wasnt expecting my bill to JUMP over a hundred dollars higher AND be charged an "upgrade fee" AFTER paying fees the day of purchase.
Aside that the phone is glitchy. Ive had to restart multiple times just to be able to use my phone.
Aside that the phone is glitchy. Ive had to restart multiple times just to be able to use my phone.
No, I would not recommend this to a friend.
By Samsung, April 24, 2026
Hello Jon acosta, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how important the seamless and uninterrupted usage of your device is to you every day. We have some resources to help you troubleshoot this experience at your convenience titled "How to adjust refresh rate options on your Galaxy phone or tablet", "Samsung phone or tablet freezes and crashes", and "How to keep your Galaxy phone or tablet from slowing down". We also have our team of experts available to assist you further through chat if you continue to experience frustrations with your new device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Lei Faust
Verified Purchase:Yes
I love the S26 Ultra. It has so many amazing features.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Debbie bissainthe
Verified Purchase:Yes
Can t do a review because you guys giving me a hard time to get service with you because you keep saying you can't prove it is me making the purchase and it is me
Response from ATT.comBy AT&T CARE - Isabella, May 13, 2026
Hi there, Debbie! Thank you for sharing your experience with us.
We completely understand your frustration. Waiting for a new phone is exciting, and having the order held up is the last thing you want. This definitely isn't the smooth experience we aim to provide.
Sometimes orders are paused for security reasons to protect your account. When this happens, the best way to get things moving is to visit a local AT&T store with your ID so we can verify everything.
For a smoother experience, you might consider scheduling an appointment at your nearest AT&T store to complete your order.
You can schedule an appointment at a corporate store through this link: 🔗https://pre-www.att.com/stores/
Note that only corporate stores will let you book an appointment.
Bringing a valid government-issued photo ID, such as a driver's license, passport, or alien Registration Receipt Card, along with the credit or debit card used for the purchase, can help verify your identity quickly and efficiently.
Thank you for sharing with us your concerns, and we hope you have Samsung Galaxy in your hands very soon!
We completely understand your frustration. Waiting for a new phone is exciting, and having the order held up is the last thing you want. This definitely isn't the smooth experience we aim to provide.
Sometimes orders are paused for security reasons to protect your account. When this happens, the best way to get things moving is to visit a local AT&T store with your ID so we can verify everything.
For a smoother experience, you might consider scheduling an appointment at your nearest AT&T store to complete your order.
You can schedule an appointment at a corporate store through this link: 🔗https://pre-www.att.com/stores/
Note that only corporate stores will let you book an appointment.
Bringing a valid government-issued photo ID, such as a driver's license, passport, or alien Registration Receipt Card, along with the credit or debit card used for the purchase, can help verify your identity quickly and efficiently.
Thank you for sharing with us your concerns, and we hope you have Samsung Galaxy in your hands very soon!
Written by a customer while visiting ATT.com
Posted by: EricaC
from Minnesota
Verified Purchase:Yes
Upgraded from an S22 Ultra to an S26 Ultra. Not a huge difference, but some nice new features. The moving of data/apps from the old phone to the new one was SUPER easy.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Rich Northwest
from Oregon
Verified Purchase:Yes
This was the easiest upgrade I've done. Great phone to get!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Johnw12002
from Michigan
Verified Purchase:Yes
Samsung products have always been my go to for quality and performance.
I would recommend this to a friend!
Written by a customer while visiting ATT.com