Not as advertised cost hundreds to upgrade when advertised for free
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, May 24, 2026
Hello, Manny. We're saddened to hear about the limited information you received related to the upgrade offer you applied for. It's very distressing to realize that there were other terms and conditions which were not properly disclosed. Please, accept our apologies for the inconvenience this may have caused.
At AT&T, we focus daily on perfecting our products, service and support. We know we have missed the mark at this time, but now, we're ready to make things right for you. To take the next step, please share with us more details about your experience by filling out our self-service form:
🔗 https://www.att.com/get-support/
We'll be more than happy to directly address your upgrade inquiry.
Switch from iphone to this and it hasnt been so great. Charging the has been a challenge sometimes it get the fast charge other times doesnt even charge.
By Samsung, April 20, 2026
Hi there Jose valdez, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the charging of your device is to you every day for your usage and enjoyment. We have some resources available online to assist you with this experience you mention titled "Galaxy phone or tablet is not staying on or charging" and "Wall chargers and charging your Galaxy phone or tablet". We also have our team of experts available through chat to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth