Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.2
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
131
4 Stars
9
3 Stars
16
2 Stars
7
1 Star
19
81%of customers recommend this product.
(
123 out of
151)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Posted by: Lollabgood0808
from Chicago IL suburb
Verified Purchase:Yes
For some reason this phone doesn't remember amy of my passwords. This is beyond frustrating. The new phone did not come with a return label for the old phone,
So i needed to go to a ATT store to get one printed out, then take the box to UPS. All this while getting radiation treatment.
So i needed to go to a ATT store to get one printed out, then take the box to UPS. All this while getting radiation treatment.
No, I would not recommend this to a friend.
By Samsung, June 3, 2026
Hello Lollabgood0808, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the usage of your device is to you every day, and wanting to be sure you are able to keep your passwords and use them with ease. Please, reach out to our team of experts through chat at your convenience to resolve this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: R Hale
from LA
Verified Purchase:Yes
Activation Created Issues
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 7, 2026
Hi there, R Hale.
Thank you for sharing your experience with us. We are sorry to hear that your new Samsung Galaxy S26 Ultra experienced activation issues, as we know how frustrating it is to deal with setup problems when you are excited to use your new device.
We want to help get your phone fully connected and working perfectly as quickly as possible. Please reach out to our support team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so a specialized representative can look into your account and ensure your activation is successfully completed.
Thank you for sharing your experience with us. We are sorry to hear that your new Samsung Galaxy S26 Ultra experienced activation issues, as we know how frustrating it is to deal with setup problems when you are excited to use your new device.
We want to help get your phone fully connected and working perfectly as quickly as possible. Please reach out to our support team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so a specialized representative can look into your account and ensure your activation is successfully completed.
Written by a customer while visiting ATT.com
Posted by: Johnla
Verified Purchase:Yes
Phone is great buy tank case
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Cleveland tn
Verified Purchase:Yes
Love Samsung Galaxy phones
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Reno Nevada
Verified Purchase:Yes
Smooth screen. Use use of features and great picture quality
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: JaySee
from IL
Verified Purchase:Yes
The phone is has great asthetics, is durable, and it feels just right in your hand. I love the new features and the phone performs beyond well!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LRJ7
Verified Purchase:Yes
I had the Galaxy S23 and the Galaxy s26 is far superior, I love the phonr
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Problems Galore with S26 Ultra
on May 21, 2026
Posted by: mpk1970
from Fort Lauderdale, Florida
There is some type of compatibility issue with my phone and the ATT Network. The phone itself seems like its good but all I see on the internet is the massive issues 26 Ultra has with the network and other standard integrating issues that I didn't have with my S24 Ultra. I hear Samsung is trying to get some updates for these issues. I have no reception or service at least 10-30 times a day. The most problems I've ever had with a phone. The only reason I haven't returned it yet is because of the all work, hours, getting my phone set up the way I want it.
No, I would not recommend this to a friend.
By Samsung, June 4, 2026
Hey there Mpk1970, we appreciate you sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how valuable the reliable connection your device to your carrier is to you every day, and we would love to help you troubleshoot this experience with your device. We have some articles available online to assist you with this matter at your convenience titled "Samsung phone has poor signal and cannot use data or make calls" and "Issues with mobile network connection on Samsung phone or tablet". We also have our team of experts available through chat to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com