Response from ATT.comBy AT&T CARE - Pablo, August 27, 2026
Hello, CadLac. We take reports of unauthorized account activity very seriously. We are concerned to hear you received a review request for a device you didn't order. This is not the experience we want you to have, and we want to help you investigate this immediately.
Because we cannot discuss account details publicly, let's move to a secure space. Please send a direct message to our official support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look into this for you. Thank you for being part of AT&T.
Loving my new S26 Ultra. Love that they went back to the rounded corners. Phone is fast and responsive as well. Lots of new features I haven't gotten to.