Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
116
4 Stars
8
3 Stars
15
2 Stars
7
1 Star
18
80%of customers recommend this product.
(
109 out of
136)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Posted by: JFP1
from Clifton, NJ
Verified Purchase:Yes
It's a mobile pocket AI powerhouse with an amazing camera to boot!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jacuzzi
from New York, New York
Verified Purchase:Yes
Missing old feature. Liking the privacy display. And enjoying yhe lighter weight build.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Beware of downgrading
on June 3, 2026
Posted by: James777826373829
from Chandler
Seems like the s24u is far better then the s26u. The screen picture quality sucks on the s26u. I wish I would have kept my s24u DO NOT GET THIS PHONE. It is a waste of money. If you have the s24u KEEP IT. DO NOT UPGTADE.
By Samsung, June 5, 2026
Hello James777826373829, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with some frustrations as you adjust to the changes from your previous device. We have the complete manual vailable online to help you adjust the settings including the display to best align to your preferences. We also have articles available online to help you maximize your experience titled "Galaxy S26 AI Experience", "Use the S Pen with Galaxy S26 Ultra", and "Use camera features on Galaxy S26". We also have our team of experts available to offer assistance any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Rob92
Verified Purchase:Yes
The phone storage has been nothing but trouble.
By Samsung, June 5, 2026
Hello Rob92, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the storage capacity of your device is to you so you can keep all of your important media with you at all times. Our team of experts is available through chat to assist you with any storage expansion options you may want to use with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: West Palm Beach
from West Palm Beach
Verified Purchase:Yes
Really like this phone. Nice upgrade
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Branderson1031
from Lubbock tx
Verified Purchase:Yes
Best phone i ever in my life
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lollabgood0808
from Chicago IL suburb
Verified Purchase:Yes
For some reason this phone doesn't remember amy of my passwords. This is beyond frustrating. The new phone did not come with a return label for the old phone,
So i needed to go to a ATT store to get one printed out, then take the box to UPS. All this while getting radiation treatment.
So i needed to go to a ATT store to get one printed out, then take the box to UPS. All this while getting radiation treatment.
No, I would not recommend this to a friend.
By Samsung, June 3, 2026
Hello Lollabgood0808, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We know how important the usage of your device is to you every day, and wanting to be sure you are able to keep your passwords and use them with ease. Please, reach out to our team of experts through chat at your convenience to resolve this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: R Hale
from LA
Verified Purchase:Yes
Activation Created Issues
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 7, 2026
Hi there, R Hale.
Thank you for sharing your experience with us. We are sorry to hear that your new Samsung Galaxy S26 Ultra experienced activation issues, as we know how frustrating it is to deal with setup problems when you are excited to use your new device.
We want to help get your phone fully connected and working perfectly as quickly as possible. Please reach out to our support team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so a specialized representative can look into your account and ensure your activation is successfully completed.
Thank you for sharing your experience with us. We are sorry to hear that your new Samsung Galaxy S26 Ultra experienced activation issues, as we know how frustrating it is to deal with setup problems when you are excited to use your new device.
We want to help get your phone fully connected and working perfectly as quickly as possible. Please reach out to our support team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so a specialized representative can look into your account and ensure your activation is successfully completed.
Written by a customer while visiting ATT.com