Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
116
4 Stars
8
3 Stars
15
2 Stars
7
1 Star
18
80%of customers recommend this product.
(
109 out of
136)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Posted by: Jordan Jenks
Verified Purchase:Yes
Phone stopped working after 1 week
By Samsung, June 29, 2026
Hello Jordan Jenks, we appreciate you sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. Without knowing the details of your experience with your device, please reach out to our team of experts through chat at your convenience to troubleshoot and work towards a resolution for your experience. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Ada, OK
Verified Purchase:Yes
It was the best option for my price range.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ABallew
from Fredericktown, MO
Verified Purchase:Yes
Great quality phone! I don't use the stylus much, but all of the features on the phone are very nice and easy to navigate!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Darrel H
Verified Purchase:Yes
1/2 star, I'd give it less if I could
I would recommend this to a friend!
By Samsung, June 22, 2026
Hello Darrel H, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know how distressing it is when your device is not meeting your expectations, and we are always happy to help our customers have the best possible experience with their chosen device. Without knowing the details of your experience, we recommend reaching out to our team of experts through chat. They can assist you with any questions, and work towards a resolution for any frustrations you may be experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Mystchyphe
from Florida
Verified Purchase:Yes
Outside of the fact that every year is just a small upgrade vs the last (and they almost assuredly could do more per year), the phone is still always one of the best all around phones on the market when it comes out.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
You stole my trade in from me. Yiu took it as trade in yhen didn't allow the $860 to be applied to my account.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
We are concerned and incredibly sorry to hear about this stressful situation regarding your recent phone promotion. It is completely understandable that you are upset after turning in your old device, only to find that the expected eight hundred sixty dollar promotional trade in credit was not applied to your account.
We want to clarify that promotional trade in credits can usually take up to three billing cycles to appear on your statement after we receive your old device. However, we want to look into your specific timeline right away to ensure everything is tracking correctly. Because we must protect your private account billing history and cannot discuss specific financial details in a public forum, please send us a direct message on your preferred social media channel so we can look into your credit status.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this serious billing concern to our attention, as your feedback is vital for helping us review our trade in processing and improve our overall customer promotion experience.
We want to clarify that promotional trade in credits can usually take up to three billing cycles to appear on your statement after we receive your old device. However, we want to look into your specific timeline right away to ensure everything is tracking correctly. Because we must protect your private account billing history and cannot discuss specific financial details in a public forum, please send us a direct message on your preferred social media channel so we can look into your credit status.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this serious billing concern to our attention, as your feedback is vital for helping us review our trade in processing and improve our overall customer promotion experience.
Written by a customer while visiting ATT.com
Posted by: Jossie13
from Massachusetts
Verified Purchase:Yes
I have loved androids for years and this one does not disappoint. Love the camera and love all the features it has.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Opsisloxos
from Seattle WA
Verified Purchase:Yes
I have yet to find anything that is significantly different from my S23. If it had not broken, i would have kept it and not known the difference. Unless you need to upgrade or can get a deal, then wait for something worth upgrading for.
No, I would not recommend this to a friend.
By Samsung, June 22, 2026
Hi there Opsisloxos, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your new device does not feel as exciting as you may have been expecting. We have some articles available online to help you with the specific updates to your new device that can help you have the best possible experience titled "Galaxy S26 AI Experience", "Use the S Pen with Galaxy S26 Ultra", and "Use camera features on Galaxy S26". We also have the complete manual and our team of experts available online to help you best align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com