Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.2
(164 Reviews)
Rating breakdown 164 reviews
5 Stars
116
4 Stars
8
3 Stars
15
2 Stars
7
1 Star
18
80%of customers recommend this product.
(
109 out of
136)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
Great phone. Really nice features.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: John8479
from Phoenix, Arizona
Verified Purchase:Yes
Seamless upgrade from S23 Ultra to S26 Ultra. Everything worked great out of the box and transfer of data was quick and easy. Very happy with my upgrade.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from TX
Verified Purchase:Yes
Went from the S21 to a S26 Ultra. Love it. Big display. Fast. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Fieldspondlm
from New England
Verified Purchase:Yes
This phone offers nothing over my S22 Ultra i just traded in.... other than frustration with the AI, apps and advertisements now stalking me as i use it. One thing is for sure, Samsung has learned how to stalk, shadow, spy their way into your phone use. Tracking and monitoring is definitely built into this S26 Ultra. The added processing capacity and speed allows Samsung to increase the ability of apps to have more advertising, increased clutter in your access and always offering a paid format that will allow you to go ad free, for a small $$.
No, I would not recommend this to a friend.
By Samsung, April 13, 2026
Hi there Fieldspondim, thank you for sharing your experience of your Samsung Galaxy S26 Ultra with us. We understand how distressing it can be when your device is not meeting your expectations. We have some resources available online to help you resolve the frustrations you mention with your device titled "Get rid of pop-up ads on your Galaxy phone", "Galaxy S26 AI Experience", as well as the complete manual to help you align the settings to your preferences. We also have our team of experts available through chat to assist you further if you have questions, or continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Tonyll
from Charlotte
Verified Purchase:Yes
It's to complicated trying to make it like a iPhone
No, I would not recommend this to a friend.
By Samsung, April 13, 2026
Hello Tonyll, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra with us. We know upgrading to a new device can come with a bit of a learning curve as you adjust to the changes to the software on your device. We have some great resources available to assist you with your discovery including the complete manual for your device, tutorial videos, and our team of experts to assist you directly through chat if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Delgrosso
Verified Purchase:Yes
Amazing phone. I will always choose Samsung
Written by a customer while visiting ATT.com
Posted by: Awesome and unexpected
from Dryden,Virginia
Verified Purchase:Yes
Very great smartphone features are awesome
Written by a customer while visiting ATT.com
Posted by: Amber Lyn D
from Illinois MuFuggas
Verified Purchase:Yes
What do you honestly expect. It's a great phone, same as always, but nothing extraordinary stands out to me after a week plus of use. We all thought we'd be flying in Jetsons cars by now, best we got is these mini computers in our pocket. I like the current promo though! Sent my old phone in, got a new one and my bill is a lil cheaper due to current promos! Happy promo hunting!!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 22, 2026
We completely understand your perspective, Amber. It is true that smartphones have become incredibly reliable. We are glad you find it to be a great phone and that you are enjoying the savings from our trade-in promotion. We want to take care of any issues that arise with your phone or services in the future. You can get in touch with us via phone at 800‑331‑0500. Or you can DM us on one of our official social media channels for a faster response:
📱 X (Twitter) @ATTHelp, Facebook at AT&T, or Instagram @att
Thank you for being part of AT&T.
📱 X (Twitter) @ATTHelp, Facebook at AT&T, or Instagram @att
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com