Customer reviews from ATT.com
Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Average customer rating
4.2
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
102
4 Stars
8
3 Stars
14
2 Stars
6
1 Star
16
81%of customers recommend this product.
(
98 out of
121)
Customer Reviews for Samsung - Galaxy S26 Ultra 256GB - Black (AT&T)
Posted by: Gee S
from Raleigh NC
Verified Purchase:Yes
The battery in this phone dies quickly.
I would recommend this to a friend!
By Samsung, April 29, 2026
Hi there Gee S, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S26 Ultra. We know how frustrating it is when your device is not meeting your expectations, and how valuable the battery life of your device is to you. The battery of your device is designed to maximize after a short period of usage and adjustment to your specific consumption. If this is not your experience we have some articles available online to help you maximize the battery life titled "Get the most out of your Galaxy phone or tablet battery" and "Apps are draining battery on Galaxy phone or tablet". We also have our team of experts available to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Beefy Cornwall
from Couer d'Alene ID
Verified Purchase:Yes
Inferior device compared to the S21 FE. Sure it has fast processing and much more memory. The camera is atrocious and it's full of weird technology.
No, I would not recommend this to a friend.
By Samsung, April 29, 2026
Hi Beefy Cornwall, thank you for your feedback on your Samsung Galaxy S26 Ultra. We know upgrading to a new device can come with a bit of a learning curve and cause frustration as you adjust to the changes and best align the settings to your preferences. We have some resources available online to help you maximize your experience with your device titled "Galaxy S26 AI Experience", "Use the S Pen with Galaxy S26 Ultra", and "Use camera features on Galaxy S26". We also have the complete manual and our team of experts available to help you align the settings to your preferences, and answer any questions you may have during your usage. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Pottstown, Pennsylvania
Verified Purchase:Yes
A huge step above the rest! This is an amazing phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Darron66
from Minnesota
Verified Purchase:Yes
This phone is working as intended. I like the new pen that goes in the phone instead of separate like my old phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ByGollyMark
from Dallas
Verified Purchase:Yes
As my s23 ultra was tired and cracked I upgraded to s26 ultra. Exact same apps etc. Seems remarkably hard on battery life and surprisingly little improvement otherwise. Would have been better served just getting a new s23.
No, I would not recommend this to a friend.
By Samsung, April 30, 2026
Hi ByGollyMark, thank you for sharing your thoughts about your Samsung Galaxy S26 Ultra. We understand how disappointing it can be when your device is not meeting your expectations in advancement, and battery life. The battery life of your device is intended to maximize after a short period of usage, and adjusting to your consumption habits. If this is not your experience we have some resources available online to help you at your convenience titled "Get the most out of your Galaxy phone or tablet battery" and "Apps are draining battery on Galaxy phone or tablet". We also have resources to help you maximize your experience with your device titled "Use camera features on Galaxy S26" and "Galaxy S26 AI Experience". Lastly we have the complete manual and our team of experts available online to help you best align the settings to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Customer Rating
3
Some undesirable changes
on April 30, 2026
Posted by: craigsxchange
As other have pointed out, some things downgraded and some things changed. My phone glitches when I use the hamburger icon to view the stack of all open apps. I am not a fan of the changes to create a calendar event. There are too many steps where settings must be individually saved, instead of setting everything and simply saving the event as a whole. The clock dial pad to set hour and minutes is confusing because it's not really clear which one I am on, or if I'm on the start time or the end time. I have missed setting some events or have incorrectly scheduled events because of the increased complicated steps.
By Samsung, May 1, 2026
Hi there Craigsxchange, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S26 Ultra with us. We know that it can be frustrating when your new device has been changed from your previous device, and you are working to adjust to the changes. We have an article available online to help you with the features of Galaxy AI that can help you with your calendar entries titled "Galaxy S26 AI Experience". We also have the complete manual available online to help you with the settings of your device if you are not wanting to use Galaxy AI. Lastly, our team of experts can assist you any time you have questions about your device through chat. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Whatsabi
Verified Purchase:Yes
Good phone but after having the Fold for so long it just wasn't for me
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Pablo, July 1, 2026
Hello there. We are so glad to hear that you are exploring all the amazing benefits of your new Samsung Galaxy S26 Ultra! It definitely takes a little time to get used to a brand-new device, and we completely understand that you might find yourself missing your old phone's features from time to time. Change is a journey, and you are doing great!
Your new Galaxy S26 Ultra is such an incredible powerhouse. It boasts Samsung's fastest processor yet, built-in privacy tools to keep your screen safe from prying eyes, and a gorgeous, ultra-vivid display that makes everything look stunningly sharp.
To help you feel right at home with your new tech, feel free to browse through the helpful Samsung User Guide for some extra tips and tricks:
🔗https://www.samsung.com/ca/support/model/SM-S948WLBAXAC/
We are always here to support you, too! If you ever need a hand with your AT&T service down the road, just send us a warm Direct Message (DM) on X, Instagram, or Facebook.
Thank you so much for being such a valued part of our AT&T community!
Your new Galaxy S26 Ultra is such an incredible powerhouse. It boasts Samsung's fastest processor yet, built-in privacy tools to keep your screen safe from prying eyes, and a gorgeous, ultra-vivid display that makes everything look stunningly sharp.
To help you feel right at home with your new tech, feel free to browse through the helpful Samsung User Guide for some extra tips and tricks:
🔗https://www.samsung.com/ca/support/model/SM-S948WLBAXAC/
We are always here to support you, too! If you ever need a hand with your AT&T service down the road, just send us a warm Direct Message (DM) on X, Instagram, or Facebook.
Thank you so much for being such a valued part of our AT&T community!
Written by a customer while visiting ATT.com
Posted by: Prentice3
Verified Purchase:Yes
Coming from a s23 ultra. Only thing I like better on this s26 is the rounded edges. The pin doesn't even connect to the phone anymore, so the new phone is a downgrade from the old one. Everything else is pretty much the same. The photos are the same. Etc.
By Samsung, May 4, 2026
Hi there Prentice3, thank you for taking time out of your day to share your feedback on your Samsung Galaxy S26 Ultra. We are pleased to hear that you are happy with the new design of this device. We have an article available online to help you with the redesigned S Pen features available on your device titled "Use the S Pen with Galaxy S26 Ultra". We also have the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We lastly have our team of experts available through chat to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com