Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
3.3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Posted by: Android User 102
from Indiana
Verified Purchase:Yes
I traded in my old phone and I am still getting charged payments on the new phone I wasn't suppose to have any payments on with trading in. Why even run trade in deals when you don't honor them?
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 22, 2026
Hello there, we appreciate you reaching out about your trade-in credits. We understand it is concerning to see a monthly installment charge when you are expecting a promotional deal. For most trade-in offers, it can take up to 3 billing cycles for the promotional credits to appear on your statement. Once they begin, you will receive a catch-up credit for the previous months.
To ensure everything is on track, you can check your trade-in status at tradein.att.com/trade-in-status. If you have already passed three billing cycles, please reach out to us so we can investigate the status of your device and ensure your credits are applied correctly. You can contact us at:
📞 800-331-0500
🔗 att.com/support/wireless
To ensure everything is on track, you can check your trade-in status at tradein.att.com/trade-in-status. If you have already passed three billing cycles, please reach out to us so we can investigate the status of your device and ensure your credits are applied correctly. You can contact us at:
📞 800-331-0500
🔗 att.com/support/wireless
Written by a customer while visiting ATT.com
Posted by: ARIV53
from 32738
Verified Purchase:Yes
The phone works great. Fast speed.
I would recommend this to a friend!
Written by a customer while visiting ATT.com