Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
3.1
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
3
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Posted by: Katox110
Verified Purchase:Yes
The online sales lied me to about my $1 Samsung earbuds. Took another 3 weeks of talking to other att reps (phone and in-store) and ended with no hope. You can review my call/ticket logs to understand the complete ridiculousness.
Written by a customer while visiting ATT.com
Posted by: Sarah Mae77
from Arizona
Verified Purchase:Yes
Is a good phone but there's certain things that don't work very well. Like the QR scanner. Just little things that bother me so I prefer my Google phone over my Samsung personally.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Alex562
Verified Purchase:Yes
I love the speed. Way better upgrade from my a16. Takes great pictures
Written by a customer while visiting ATT.com
Posted by: Canjanwill
Verified Purchase:Yes
Cost is not what they say
Response from ATT.comBy AT&T CARE - Isabella, May 13, 2026
Hi there! Thank you for sharing your feedback with us.
We are truly sorry for any confusion or frustration regarding the price of your Samsung Galaxy S26. We always want our promotions and billing details to be completely transparent, so we understand why you are upset if your bill does not look like what you expected.
We want to help review your charges right away. Many of our special device offers are applied as monthly bill credits over the course of your service contract, which can sometimes take one to three billing cycles to appear on your statement, and any extra charges are prorated. If you still can't see your credits reflected on your bill, please reach out to us by completing our self-service form. Once submitted, and expert will review your account and contact you as soon as possible.
🔗https://www.att.com/get-support/
Thank you for your patience, and we are committed to helping you get this completely sorted out!
We are truly sorry for any confusion or frustration regarding the price of your Samsung Galaxy S26. We always want our promotions and billing details to be completely transparent, so we understand why you are upset if your bill does not look like what you expected.
We want to help review your charges right away. Many of our special device offers are applied as monthly bill credits over the course of your service contract, which can sometimes take one to three billing cycles to appear on your statement, and any extra charges are prorated. If you still can't see your credits reflected on your bill, please reach out to us by completing our self-service form. Once submitted, and expert will review your account and contact you as soon as possible.
🔗https://www.att.com/get-support/
Thank you for your patience, and we are committed to helping you get this completely sorted out!
Written by a customer while visiting ATT.com
Posted by: SASMAMA
from Goldendale Washington
Verified Purchase:Yes
Great quality for the standard version. My kiddos love it. Its fast, High quality camera features and everything runs well. The storage capacity is a huge plus.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Android User 102
from Indiana
Verified Purchase:Yes
I traded in my old phone and I am still getting charged payments on the new phone I wasn't suppose to have any payments on with trading in. Why even run trade in deals when you don't honor them?
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 22, 2026
Hello there, we appreciate you reaching out about your trade-in credits. We understand it is concerning to see a monthly installment charge when you are expecting a promotional deal. For most trade-in offers, it can take up to 3 billing cycles for the promotional credits to appear on your statement. Once they begin, you will receive a catch-up credit for the previous months.
To ensure everything is on track, you can check your trade-in status at tradein.att.com/trade-in-status. If you have already passed three billing cycles, please reach out to us so we can investigate the status of your device and ensure your credits are applied correctly. You can contact us at:
📞 800-331-0500
🔗 att.com/support/wireless
To ensure everything is on track, you can check your trade-in status at tradein.att.com/trade-in-status. If you have already passed three billing cycles, please reach out to us so we can investigate the status of your device and ensure your credits are applied correctly. You can contact us at:
📞 800-331-0500
🔗 att.com/support/wireless
Written by a customer while visiting ATT.com
Posted by: ARIV53
from 32738
Verified Purchase:Yes
The phone works great. Fast speed.
I would recommend this to a friend!
Written by a customer while visiting ATT.com