Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - White (AT&T)
Average customer rating
3.3
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
4
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Samsung - Galaxy S26 256GB - White (AT&T)
Posted by: Icaro Lino
from Malden
Verified Purchase:Yes
Terrible phone, slowly and stuck a lot time in my job, I used just for 2 days and was sufficient to return this trash phone to AT&T
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, August 28, 2026
Hello, Icaro. Thanks for letting us know that you have already sent back your new phone. We are sorry to hear your new Samsung Galaxy S26 fell short on performance right out of the box. This is not the experience we want for you, and we apologize for this trouble.
We're ready to dive in and get this sorted out for you. Please fill out our AT&T Secure Support Form:
🔗 http://sm.att.com/37fd0f0d
If you prefer faster, one-on-one care, you can also send a quick Direct Message (DM) to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We will be happy to assist you. Thank you for choosing AT&T!
AT&T Care - Pablo
We're ready to dive in and get this sorted out for you. Please fill out our AT&T Secure Support Form:
🔗 http://sm.att.com/37fd0f0d
If you prefer faster, one-on-one care, you can also send a quick Direct Message (DM) to our team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We will be happy to assist you. Thank you for choosing AT&T!
AT&T Care - Pablo
Written by a customer while visiting ATT.com
Posted by: Cmdrown
from St. George, Utah
Verified Purchase:Yes
Great phone, great camera
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: RNSD
from San Diego, CA
Verified Purchase:Yes
Delivers fast performance, smooth and sleek compact design. Aesthetically pleasing display. Excellent phone would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Katox110
Verified Purchase:Yes
The online sales lied me to about my $1 Samsung earbuds. Took another 3 weeks of talking to other att reps (phone and in-store) and ended with no hope. You can review my call/ticket logs to understand the complete ridiculousness.
Response from ATT.comBy AT&T CARE - Kevin, August 3, 2026
We are sorry for the misinformation regarding your earbud promotion and for the frustrating runaround you experienced between our online, phone, and in-store teams. This is absolutely not the level of service we want to provide. Please contact us at 800-331-0500, or you can DM us on one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: Sarah Mae77
from Arizona
Verified Purchase:Yes
Is a good phone but there's certain things that don't work very well. Like the QR scanner. Just little things that bother me so I prefer my Google phone over my Samsung personally.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Alex562
Verified Purchase:Yes
I love the speed. Way better upgrade from my a16. Takes great pictures
Written by a customer while visiting ATT.com
Posted by: Canjanwill
Verified Purchase:Yes
Cost is not what they say
Response from ATT.comBy AT&T CARE - Isabella, May 13, 2026
Hi there! Thank you for sharing your feedback with us.
We are truly sorry for any confusion or frustration regarding the price of your Samsung Galaxy S26. We always want our promotions and billing details to be completely transparent, so we understand why you are upset if your bill does not look like what you expected.
We want to help review your charges right away. Many of our special device offers are applied as monthly bill credits over the course of your service contract, which can sometimes take one to three billing cycles to appear on your statement, and any extra charges are prorated. If you still can't see your credits reflected on your bill, please reach out to us by completing our self-service form. Once submitted, and expert will review your account and contact you as soon as possible.
🔗https://www.att.com/get-support/
Thank you for your patience, and we are committed to helping you get this completely sorted out!
We are truly sorry for any confusion or frustration regarding the price of your Samsung Galaxy S26. We always want our promotions and billing details to be completely transparent, so we understand why you are upset if your bill does not look like what you expected.
We want to help review your charges right away. Many of our special device offers are applied as monthly bill credits over the course of your service contract, which can sometimes take one to three billing cycles to appear on your statement, and any extra charges are prorated. If you still can't see your credits reflected on your bill, please reach out to us by completing our self-service form. Once submitted, and expert will review your account and contact you as soon as possible.
🔗https://www.att.com/get-support/
Thank you for your patience, and we are committed to helping you get this completely sorted out!
Written by a customer while visiting ATT.com
Posted by: SASMAMA
from Goldendale Washington
Verified Purchase:Yes
Great quality for the standard version. My kiddos love it. Its fast, High quality camera features and everything runs well. The storage capacity is a huge plus.
I would recommend this to a friend!
Written by a customer while visiting ATT.com