Customer reviews from Samsung US
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.7
(1,083 Reviews)
Rating breakdown 1,083 reviews
5 Stars
861
4 Stars
167
3 Stars
39
2 Stars
10
1 Star
6
78%of customers recommend this product.
(
7 out of
9)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Customer Rating
3
Horrible battery life
on June 8, 2026
Posted by: janboi
[This review was collected as part of a promotion.] Horrible battery life. I have to charge twice a day. The phone assistant actually the microphone never understands me. Just overall I honestly think the note 20ultra was your last great phone
Value
3
Response from Samsung USBy R&R Team, June 9, 2026
Hi there Janboi, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We completely understand how important the all-day battery life of your device is to you every day. We have provided links to resources to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's awesome to finally have a nice phone!
on June 17, 2026
Posted by: Heartbreak70
[This review was collected as part of a promotion.] Everything works great and I'm enjoying all of the new features.
Value
5
Response from Samsung USBy R&R Team, June 18, 2026
Hey Heartbreak70, thank you for taking time out of your day to share your experience of your Samsung Galaxy S26 with us. We are thrilled to hear that you are finding this device to be so great for your needs and wants. We have provided links to resources to help you fully explore your device including Galaxy AI, align the settings to your preferences, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and user friendly
on July 4, 2026
Posted by: SamsungFan4Life
[This review was collected as part of a promotion.] I've been using the Samsung Galaxies for years now and of course upgraded to the S26 when I was ready for a new phone. I appreciate that these phones are easy to use without an instruction manual. I've tried other phones and struggled to understand their features. The galaxy always has a great camera. I love photography so this is particularly important to me. I'm excited about my new phone and will continue using the Galaxies for as long as they're available. I have been purchasing a new one every 3 years, not because the current phone stops working, simply because I'm ready for an upgrade. I never trade in my previous phones, I keep them in case something should happen to the new phone. The previous phones are always still fully functional, and I appreciate having a backup.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new phone.
on May 3, 2026
Posted by: SimplyJ
[This review was collected as part of a promotion.] So far I am loving my new galaxy s26. It's easy to use. Very quick response time. No lagging. The battery life is good. The Ai features are cool. Overall I am very happy with this purchase.
Value
5
Response from Samsung USBy R&R Team, May 6, 2026
Hi SimplyJ, thank you for sharing your experience of your Samsung Galaxy S26 with us. We love hearing how much you are loving your new device, and that you are experiencing no lag, and great experiences with Galaxy AI. Please, don't hesitate to reach out to us again in the future if you have questions, or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've had by far
on May 9, 2026
Posted by: Tech4Men
[This review was collected as part of a promotion.] Very good phone I am pleased with everything this phone can do. It surpassed my expectations and don't get me started with the innovation you get with this amazing product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worst camera
on June 16, 2026
Posted by: HCEC
from Dfw, texas
It's fine as a phone. I am very, very disappointed by the camera though. The quality is absolutely garbage. The 4 year old Samsung phone is replaced with this one was better. Forget about getting a clear photo in anything better than perfect light with no zoom. Son's choir performance on a lighted stage? Grainy and pixaleted on a x3 zoom. Daughter's stage performance with me directly in front of her, also blurry and grainy. It's truly awful and I am very disappointed. For the price this is not worth it. Samsung should be embarrassed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 17, 2026
Hello HCEC, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We know how important the camera of your device is to capture all of the amazing moments with your family and other loved ones to look back on in the future. We have provided a link to a troubleshooting guide to assist you with the blurry results you mention experiencing. We have also provided a link to an article to help you with the different camera settings and features of your device to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if you continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good phone.
on June 29, 2026
Posted by: DABEST
[This review was collected as part of a promotion.] I am not like most people and have social media, so I am not on my phone all the time, but I can tell you I can go 2 days without charging it. This phone has been good for the year I have had.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung phones are still the best!
on March 11, 2026
Posted by: thenorthside
[This review was collected as part of a promotion.] Moving eSIMs -- Super easy. I was nervous at first because the specs didn't list eSIMs, or if they did it was 1 eSIM and 1 physical SIM. For the record, at least of U.S. phones, they both can be used as eSIMs. I use two different carriers on my unlocked phone and it worked great!
Galaxy AI -- It just keeps getting better and better each year. Galaxy AI is super easy to use. My most common uses are for identifying plants and bugs, I do a lot of gardening and landscaping. The second is for doing phone functions hands-free such as starting/stopping whatever I'm listening to, calling/texting, setting timers, etc.
Form factor -- I traded my S24 Ultra for the regular S26. It's so wonderful, my phone now fits in my pockets, I can do everything one-handed, and it doesn't feel like I've been holding up a brick after holding it for an extended period.
My main gripe is that I wish Samsung would consider making a small form-factor phone, even if it's thicker, WITHOUT making it feel like a compromise. That means including all the nice Ultra cameras, RAM, and storage.
Second gripe is the camera positioning. They are on the side of the phone. This causes a few issues -- 1) It does not lay flat on a table, it wobbles a lot. 2) It's difficult to properly frame taking photos of documents, or to get a level shot of anything.
My main gripe is that I wish Samsung would consider making a small form-factor phone, even if it's thicker, WITHOUT making it feel like a compromise. That means including all the nice Ultra cameras, RAM, and storage.
Second gripe is the camera positioning. They are on the side of the phone. This causes a few issues -- 1) It does not lay flat on a table, it wobbles a lot. 2) It's difficult to properly frame taking photos of documents, or to get a level shot of anything.
Still, the customizability, especially with adding Good Lock is what I love about these phones.
Galaxy AI!
Galaxy AI!
Value
4
Written by a customer while visiting Samsung US