Customer reviews from ATT.com
Samsung - Galaxy S26 256GB - Black (AT&T)
Average customer rating
4.1
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
32
4 Stars
3
3 Stars
7
2 Stars
1
1 Star
6
86%of customers recommend this product.
(
31 out of
36)
Customer Reviews for Samsung - Galaxy S26 256GB - Black (AT&T)
Posted by: Anonymous
from Desoto, TX
Verified Purchase:Yes
Changing from a Galaxy S20 5G to a Galaxy S26 5G was the worse thing I could have done! A third of my contacts didn't transfer over, all of the Groups I had made lost their contacts, the special ring tones i had for my family and friends vanished, the way to delete items changed for the worse, all the passwords for my credit cards and MyChart were gone, couldn't get PlayStore or Internet, plus other things I needed help to fix. I still can't send a new group text to a group I have already made in my contacts. I have been to the phone center store to get help and they have helped with most of these items but I still have some issues. In my opinion, instead of making this new phone easier to use, you have made it more difficult!!!
No, I would not recommend this to a friend.
By Samsung, April 20, 2026
Hello RL Perry, thank you for sharing your feedback on your Samsung Galaxy S26. We completely understand that upgrading to a new device can come with a bit of a learning curve, and cause frustration as you align the device to your preferences, and work to discover the differences. We have some great resources available online to help you with your device including the complete manual, tutorial videos, and our team of experts to work with you directly if you have questions or would like assistance with your device and data transfer. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Android elene
Verified Purchase:Yes
I had the s22 and I loved how great the camera was. The camera on the s26 does not take as good of pictures with the default settings.
It does not have very many advancements from the s22.
It does not have very many advancements from the s22.
I would recommend this to a friend!
By Samsung, April 13, 2026
Hello Android elene, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We understand how disappointing it can be when your new device is not meeting your expectations in quality. We have an article available online to help you with the camera settings available on your new device titled "Use camera features on Galaxy S26". We also have the complete manual available for your device online to help you discover all of the enhancements to your device with Galaxy AI, and align the settings to your preferences. We also have our team of experts available through chat if you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Old man 55
from IRVINE, CA
Verified Purchase:Yes
Very good update coming from a S20
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Tyl S
from Clifton Park, NY
Verified Purchase:Yes
Easy process, all done from home instead of going into the store. Love the new phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Lword
Verified Purchase:Yes
I like the phone but the trade in process is slow. I've been using the new phone for weeks now but my trade in, is still in limbo...
Response from ATT.comBy AT&T CARE - Andres, May 12, 2026
Hello there!
We’re so glad to hear you’re enjoying your new Galaxy S26! However, we sincerely apologize for the delay and the uncertainty surrounding your trade-in. We understand that having your old device 'in limbo' for weeks can be stressful, especially when you’re waiting for those credits to apply to your account.
Trade-in processing can take between 1-3 billing cycles as our warehouse team carefully inspects each device, but we want to give you peace of mind. You can track the real-time status of your return at tradein.att.com/trade-in-status by entering your email and confirmation number.
If the status hasn't updated recently, please reach out to our Trade-In Support team at 888.445.6005 or chat with us at att.com/support/wireless. We’ll be happy to look into the shipment for you and ensure everything is on track.
We’re so glad to hear you’re enjoying your new Galaxy S26! However, we sincerely apologize for the delay and the uncertainty surrounding your trade-in. We understand that having your old device 'in limbo' for weeks can be stressful, especially when you’re waiting for those credits to apply to your account.
Trade-in processing can take between 1-3 billing cycles as our warehouse team carefully inspects each device, but we want to give you peace of mind. You can track the real-time status of your return at tradein.att.com/trade-in-status by entering your email and confirmation number.
If the status hasn't updated recently, please reach out to our Trade-In Support team at 888.445.6005 or chat with us at att.com/support/wireless. We’ll be happy to look into the shipment for you and ensure everything is on track.
Written by a customer while visiting ATT.com
Customer Rating
1
I returned it. I prefer iPhone. I need FaceTime.
on April 6, 2026
Posted by: Anonymous
Verified Purchase:Yes
I returned it not a fan of android
By Samsung, April 7, 2026
Hello RissFraz, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We know how important specific capabilities of your device are to you, and how frustrating it can be as you are learning a new operating system. You can absolutely use video calling options with your device to keep in touch with your loved ones. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Written by a customer while visiting ATT.com
Posted by: Cotepet
from Chicopee, MA
Verified Purchase:Yes
The phone was easy to learn, but I don't like the way for shutting the power off.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 22, 2026
Thank you for sharing your experience. We are glad to hear that you found the Samsung Galaxy S26 easy to learn. We understand that the new power-off method can be frustrating. By default, pressing and holding the side button activates the digital assistant instead of the power menu. To make shutting down easier, we recommend trying either of these quick steps:
Use the buttons: Press and hold the Side button and the Volume Down button at the same time until the power menu appears.
Change the setting: Go to Settings > Advanced features > Side button, and change the "Press and hold" option to "Power off menu." This will allow you to turn off the phone using just the side button like your previous device.
If you have any questions, you can contact us via phone at 800‑331‑0500, or for a faster response, you can DM us on any of our official social media support channels:
📱X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Thank you for being part of the AT&T family.
Use the buttons: Press and hold the Side button and the Volume Down button at the same time until the power menu appears.
Change the setting: Go to Settings > Advanced features > Side button, and change the "Press and hold" option to "Power off menu." This will allow you to turn off the phone using just the side button like your previous device.
If you have any questions, you can contact us via phone at 800‑331‑0500, or for a faster response, you can DM us on any of our official social media support channels:
📱X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Thank you for being part of the AT&T family.
Written by a customer while visiting ATT.com
Posted by: rhdiablo78
from Rensselaer, IN
Verified Purchase:Yes
Easy to use, great picture and battery life.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, July 5, 2026
Thank you so much for taking the time to share your experience with us, rhdiablo78.
We are absolutely thrilled to hear that you are loving your new Samsung Galaxy S26 and that our service has met your expectations. Knowing that you are enjoying the user-friendly interface, the outstanding battery life, and the great picture quality truly makes our day.
We always strive to connect our customers to what matters most, and your wonderful feedback confirms we are on the right track. If you ever need assistance with your device or your plan in the future, please feel free to reach out to us here or visit your nearest AT&T store.
Thank you for being a part of the AT&T family.
We are absolutely thrilled to hear that you are loving your new Samsung Galaxy S26 and that our service has met your expectations. Knowing that you are enjoying the user-friendly interface, the outstanding battery life, and the great picture quality truly makes our day.
We always strive to connect our customers to what matters most, and your wonderful feedback confirms we are on the right track. If you ever need assistance with your device or your plan in the future, please feel free to reach out to us here or visit your nearest AT&T store.
Thank you for being a part of the AT&T family.
Written by a customer while visiting ATT.com